Ascott Gurney Penang

Generally clean

Half the hotel had no electricity on my first day, washing machine destroyed the room on my 2nd, broken door on my 3rd… was given a room different from what I booked and told that I can change the next day. Approached them on the next day, they told me can only change back on another day!

Room is spacious, facilities ok.. breakfast got variety... Overall we had lovely stay.

We had few times power off tng interference...but management is handling it..we got back power after 3 hrs

Clean. Child friendly. Excellent location. Perfect <3

None.

Clean,size spacious,have complete kitchenette

The check in was too slow at the registration counter. Need to improve on that

Very disappointing experience. On the day of check-in, the hotel experienced a power outage. Unfortunately, the front desk's response was simply to ask guests to find alternative accommodation on their own or wait indefinitely until the issue was resolved. No proper assistance, contingency plan, or reasonable solution was offered. What made the situation even worse was the lack of follow-up afterward. Several days have passed, and I have not received any refund confirmation email, update, or communication regarding the matter. As a guest, I expected the hotel to handle the situation more professionally and proactively. The poor crisis management and lack of customer service have left a very negative impression. I would not recommend this property based on my experience.

Very good

Very good

Room was very clean.

Nothing in mini-bar

Everything

Nothing