Hampton Inn & Suites Norfolk-Airport

Breakfast was great and close to the cruise port

The beds were terribly uncomfortable. I ended up sleeping on the little couch

I didn’t stay at the property because they cancelled my reservation without telling me. I did walk into the lobby and it was so dark and not welcoming. The staff was not welcoming at all and not accommodating.

The property was very old and not welcoming

The room is very clean and tidy. The AC worked perfectly, and I really liked the ease of the app using my phone for the door, check in and check out. I loved that!

We were in room 430 and the toilet flapper was broken and so it ran and ran and let you took the lid off the tank and fixed it. Our room was on the street side and the traffic noise was so loud that it kept us up most of the night. The bed was hard as a rock, and we like a softer bed. Also, the pillows were ridiculously hard.

The staff is always on point and willing to make me stay a great one. I appreciate them all

I had to change my room due to the smell of the room and bathroom. Once in the new room the bathroom still smell of heavy urine. Unfortunately there were no more rooms available. Something has changed the rooms have always been fresh smelling. I believe it's time for a deep steaming for rooms and bathrooms.

We ended up having to extend our stay by several days due to the ice storm. We were in town for a cruise, and our transport back to NC was cancelled. The staff was so kind and helpful; they answered every question I had since I'd never run into this situation before. We arrived around 11am after getting off our cruise to freezing, windy weather. Check-in was supposed to be at 4pm, and they were SO nice and found us another room that we could go ahead and check into early and warm up. Breakfast was amazing (those waffles hit different! Highly recommend!). The location was very central to places like the mall, Walmart and other places like that. Which was great since we had to stay a few extra days and needed to grab some food and things ,so we wouldn't need to order out. There was a coffee maker, microwave and mini fridge in the room. While we would have gone home, this place was a great, unexpected home-away-from-home for a few days.

The beds are pretty thin and make a ton of noise every time you move. I didn't sleep very well during my stay. Also, the hotel itself was very quiet, I don't think there were too many people staying there (at least not that we can tell). But we happened to be next to someone in our room on the 4th floor, and they were super loud. The walls were thin and we could hear them every single night. I don't really place this on the hotel, though. More just bad luck. But still- good to know.