Chan-Kah Resort Village

The hotel was well located, easy to reach from Palenque by taxi, and near to the historical zone. Staff were friendly and helpful. The shower was not very clean.

El hotel es hermoso!!!!

We enjoyed our stay immensely. The rooms in the hot humid jungle are air conditioned and impeccably maintained. The food quality is good enough, lacking in local pride though. There should be more showcasing Mayan ingredients and Mayan cuisine. That’s why everyone goes to this part of the world. To learn the culture. Likewise, music played should be local music, not Miley Cyrus, liver her though I do. Play Mexican music . Chiapas music. Mayan music. Pool is warm to hot but clean. Grounds are stunning and exceptionally well maintained. Staff and service excellent. Howler monkeys chant at dawn and dusk. The blues are clearly older than we think.

This is a beautiful hotel, it is actually individual cabins in the jungle, with amazing gardens, a beautiful pool and it’s minutes away from restaurants, the town and the archeological park.

Room was not clean, stains on the bathroom wall.

All the hotel staff forgot to smile, Service in the restaurante area was not as expected. And during check out I was charged 60 pesos for a facial towel that had some Makeup, saying to me that it was ruined!! They had not even washed it. Who can VIP property make that king of charges to a guest?

they don't respect their own offers like drinks at happy hours, charge for asking milk for coffee, etc

This resort is really nice the pool is amazing overall super clean and well maintain great hotel but there is always a but, there is only one restaurant and nothing else this restaurant is a bit pricey and since there is nothing in the immediate surroundings you are pretty much force to eat there also they have Starbucks just as expensive. Another thing I didn’t like a to all is that you have to bring your pool towels to switch for new ones but the last time I did so my daughter was still swimming so I couldn’t bring the last so they held my ID Hostage until I bring it back not happy with that.

Property was decent but food and beverage was overpriced.

Amazing views, pool, surrounded by jungle