Holiday Inn Resort Vanuatu by IHG

Pool and lagoon

Run down and check in very slow

A lovely hotel in a great spot with great views . All the staff were great and the food was really nice

Nothing to dislike

This stay was a masterclass in incompetence and negligence, where the comfort of the rooms and reliable Wi-Fi were completely overshadowed by a disastrous service experience. What one expects from a global chain such as the Holiday Inn is professional reliability, but what I found instead was a constant breakdown in communication. The standard response of the staff to any simple question is a look of total bewilderment, as if it were the first time in human history such a thing had been asked. Even before my arrival, I received contradictory information regarding in-room dining availability, and once in Vanuatu, the disorganization at the restaurant continued: after being explicitly told by the receptionist that breakfast was included, I was turned away by staff the next day after already serving my plate, forcing me to walk out in pure frustration. The lack of common sense reached its peak with the "100-dollar incident." After I left a tip of 100 Vatu on a room service bill, a staff member actually called my room to "clarify" if the amount was meant to be 100 dollars. To expect a tip of that magnitude for a sandwich is completely delusional and left me baffled. This lack of professionalism extended to the tour I booked directly through the hotel. Beyond the logistical chaos of conflicting start times (hotel said 10am, guide said 9am) and the long wait on the first day for them to even locate my tour booking, I faced a genuine safety risk at Hideaway Island. While I was swimming to find the underwater post office, my guide was completely negligent, glued to his phone and ignoring my safety. I literally had to shout from the water to get his attention and remind him that his job is to watch clients to prevent drowning, yet he simply did not care. It was horrible!

Beatiful breakfast.

None

Son emplacement au bord de la lagune, la gentillesse du personnel

Un espace dressing minimaliste, une salle de bain avec baignoire ridiculement petite (avant de changer de chambre avec douche), une chasse d’eau fonctionnant une fois sur deux ou trois (nuisance qui a été retenue et qui nous a permis de changer de chambre), les repas pris dans le lobby bar (durant les travaux suite au tremblement de terre de 2024) avec certains soirs une sono à fond, au point que l’on aurait pu croire manger sur une piste de danse d’une discothèque, une carte de restaurant manquant de choix (beaucoup trop de poulet !), l’impossibilité parfois de pouvoir dialoguer à l’accueil avec un membre du personnel parlant français (l’une des trois langues officielles), le bar de la piscine régulièrement fermé en soirée nous obligeant de supporter la musique du lobby bar, dont le volume interdisait toute discussion. À noter toutefois l’amabilité et la disponibilité du personnel.

Location and friendly staff

Everthing was upto the mark

Management and staff.

It was just a overnight stay. Arrived late and left early in the morning.