Comfort Inn & Suites Cave City

Breakfast was ok...maybe a switch up everyday would be nice. Staff were nice and actually seemed like they cared.

Ice machine not working on our floor. The beds were not good and the pillows were horrible. Cleanliness of bathroom was questionable, shower was not draining properly, shampoo was empty, and curtain rod was detaching.

Great location.

Run by Indian Patels most probably so should’ve known how badly it’s managed.

Great experience with the staff! They were very accommodating!!

Alll was good

The staff was super friendly and the guy at the front desk was amazing

The room wasn’t the cleanest, the tiles in the bathroom floor were broken and loose. The pool was only 1/2 full

centrally located, easy to get in and out of and clean.

looks like there is some deferred maintenance that needs to be dealt with to make it a better property

Room had not been cleaned, hair in tub, coffee maker supplies not refilled, bed made messily and pillows placed unattractively on the bed. Sink drained very slowly Bathroom towel sets not refreshed. Thursday 04/22/26 Breakfast scarce, sausage & scrambled eggs, waffle maker available x2 which is always nice, but batter was so thin that much of the batter was lost when the item was turned to start the cook timer, coffee was horrible- not drinkable even with extra cream and sugar, truly horrible. Friday 04/23/26 Breakfast is exactly the same, including sausages that looked and tasted like they were a from the previous day. Dry and edges darkened and tough. Waffle mix actually seems thinner which I thought was't possible. Friday AM we went to the front desk and requested maid service, clean the tub, new linens on the bed and new towel.set, maintenance to fix stopped up sink drain Upon our return we saw the manager that we made the request leaving. When she saw us she quickly put her head down and increased her pace so she didn't have to engage us. When we returned that afternoon between 3-4pm nothing had been done in our room, sink was still draining slow. We went to the front desk and spoke to the evening staff lady about our request. We were told that the housekeeping supervisor had not shown up that morning which must be the reason this didn't get done. She offered me a new towel set, which I did receive. This situation astonishes me. There seems to be enough competition in the area that customer satisfaction would be a priority. What should have happened, or what I believe should have happened is that preferable the room would have been released and the sink fixed. Since this didn't happen the evening staff could have apologized for the oversite and if no house cleaning staff were still onsite she could have passed along our request to the manager/housekeeping the next day. No one took responsibility for these issues nor offered a solution. No one apologized for the issues. We found the complete lack of customer service to be shocking, especially in an area that is supported by tourism where multiple similarly prices options exist. We have stayed at Comfort Inn on multiple occasions. This is the first time we have experienced any problems and what is possibly the worst breakfast experience we've encountered in North America. Other items that would have made out stay better: Pool heated instead of ambient temperature.

Very clean, great location to I 65 and all the caves in the area. Close to Louisville, corvette museum

3/11/26. Comfortable hotel, easy on/off access to I-65. We have stayed at this hotel many times over the years. Comfortable rooms, nice breakfast, clean rooms.

Good people

Everything was good