Quality Inn Clermont West Kissimmee

Location good

Bit shabby and tired looking

When we arrived, there was NO ONE around. The office was dark with a single light on in the back rooms. Wasn’t even sure it was open. When checked the door, it was unlocked. Went in and called out several times saying hello is anyone here? Took a whole 3 to 4 minutes for anyone to respond. When he did come up to the desk, I told him that I had reserved on hotels.com for a handicap accessible room, and he immediately wanted my credit card and said that he did not see where it said handicap accessible request. Not to argue with him, I told him that as long as it was wheelchair friendly meaning that my husband could get around in a wheelchair in the room and was close to an elevator or on the first floor. It should be fine. He assured me that everything was good to go and told me not to put the key next to the phone because it would deactivate the room key. We drove around the building to where our room was located in immediately noticed that there was a broken fence right across from our room. I let that go thinking that maybe there has been a recent accident and they hadn’t had time to fix it yet. However, when we went into the room and tried to close the door, it would not close…it kept bouncing back at us. I tried to engage the bolt and the bolt would not engage. I looked up and saw that the door had been dented in and the chain lock had been removed. We immediately decided that we did not feel safe there as we have a two year-old daughter. We checked out.

No bugs at all in the room!!, and we looked. Had a swimming pool, hot breakfast, rooms didn't smell, AC blew cold air, dish network and 24 hour coffee.

No complaints 😉

There were bugs in the room and it’s very outdated

Good customer service. Room carpet snelled humidity, bad odor. Additional $10 charge. No eggs at breakfast.

The “breakfast” consists of waffles, bread and cereal with milk and terrible coffee. My boys were hungry. They do not eat waffles… Even cheese sandwiches would be better. The property itself is old and very “tired”. They charge you extra $10 even if you paid the whole price ahead.

I didnt like

No hot water available for my whole stay. Very bad experience because i was traveling with a 6 yrs old child. We had to take could shower after coming from parks. Alot of traffic leaving and going to the hotel. I will not stay in this hotel again. Very outdated hotel in need of repair not heated pool. The carpet in the room had many stains also the sheets had stains.