Thaala Bentota

The rating online For this property didn’t match what we found and we immediately left. The room were musty and the floors were worn out. The only thing that looked like the photos online was the bathroom which looked like it had been recently renovated. There were insects from the reception during checkin until we got to our room which was the last straw. We turned around and checked out. Overall very very dissappointed.

Great hotel right on the beach. Beautiful views over palm trees and sand. Hotel is going through some renovation work at the moment including a new pool which will look amazing when finished. Staff are very attentive and helpful especially Jay de Silva one of the reception staff. Food always good. Can't fault it. It's a tipping culture so be ready for hands held out! Mainly outside the hotel but still goes on inside. I would go back.

This hotel needs renovation, they have already started and closed one of the pools. We have booked 2 deluxe rooms, when we arrived to checkin got told only one room is available and they gave us a second room across the hotel which isn't practical with children. When we complaints the manager offered two superior rooms with full board, however food is average and due to the low number of guests they don't really spend that much effort in cooking. On the checkout they've added more that $150 on top of the price paid at Hotels.com, claiming it's some sort of local taxes. Very unhappy and will never come close to it again. Way Overpriced for the services offered

At first we had issues with construction work around the room till 5pm, and problem with check in due to a mistake from my side reserving 1 adult instead of 2, they could have allowed us to check in and resolve that issue later but we were held up for a bit, that aside they gave us free dinner and late checkout therefore I am happy with how they handled it.

Nice experience oveall. The hotel arranged a small cake for my daughter's birthday during the last day of our stay.

Advertised as a 5* service of a 3*.. would not recommend booking this hotel if you are expecting a service which reflects the price..

Must stay in the new renovated hotel room area. We were very happy and satisfied with our room. Many other hotel guests told us how unhappy they were with the 'old wing' rooms. Our room was clean, comfortable and very convenient to pool, beach, lounge area and breakfast, which was outstanding. The beach is beautiful and stretches for a mile + in either direction, so great for long walks. Sunsets are directly in front of beach/hotel grounds. Beautiful lounging grounds with palm trees and shade. Bar staff and service is hit or miss, not very accommodating.

I was hesitant to spend the money to stay here after all of the bad reviews. I am so glad I did stay here. The staff is wonderful & helpful. The facilities are beautiful. It is very relaxing. I thought the food was delicious (vegetarian).

Hotel is a bit old and needs improvement. The power sockets need replacing! Across our stay, the menu was exactly the same - breakfast, lunch and dinner!! Virtually same offering without much catering to vegetarians. Beach deckchairs need to be paid, which I expected to be complimentary for hotel guests. Make sure you have enough mosquito repellents as the fumigations are not effective at all. I was bitten quite a bit although the staff did their best with the spraying. Also the swimming pool was not very clean. But on balance, the staff are helpful and smiling always. They even obliged with an early checkin and late checkout, which was very nice of them. I get the feeling that any non core offerings are extremely expensive. For example, the airport transfer quote from hotel was $125 each way while we got the same car from a private online chap for 56$.

Nice property with great location and access to beach. The staff behaviour was not very satisfying. We had to wait in the lobby for a long time upon arrival and were allowed to check in at around 4pm in the evening. Spa was very good.