Esme Miami Beach

Great location and a stylish, trendy hotel. The room and overall premises were very clean, and the staff were generally very helpful. Although the breakfast selection wasn’t extensive, it was great to start the day with a coffee and a bite to eat on the peaceful rooftop.

Overall stay was great but few areas that could be improved. I booked a standard room which, although comfortable, felt quite dark due to the limited lighting; there was only a small dim bedside lamp and the windows could not be opened, making the room feel a little claustrophobic and stuffy at times. The lift in the building was out of service throughout my stay and, despite having a heavy suitcase, I was neither informed upon arriving nor offered assistance. While the room was only on the first floor, this could have been a real issue for guests with limited mobility. In addition, some members of staff came across as unfriendly and "could not be bothered" attitude".

Perfect location, kind staff, free bikes for 2hrs, beach chairs & towel, free drinks per day at the restaurant, beautiful pool area & newly renovated gym.

It seems the room we stayed in was newly renovated, which was lovely but some of the work was done quite badly (paint splattered, uneven shower tiles, stained sink) Also the walls are extremely thin & didn’t enjoy the neighbours checking in at 11pm as-well as the children’s school behind the building during the day.

Great location Friendly Staff

Small rooms

L’hotel est super beau, bien placé a Miami Beach. Les chambres très belles, bien décoré. Le staff est super gentil, mention spécial a Julian aux petits dejeuners et Jessica a la reception. Nous pourrons revenir.

L’hotel étant placé au dessus d’une rue tres animé, le soir nous entendions un peu le bruit dans la rue mais on arrivait tout de meme a bien dormir.

Établissement très intimiste, et super bien placé pour visiter Miami Beach allez y les yeux fermés. Déjeuner inclus du Sunshine excellent!

Chambre et piscine très petite

We were really surprised with the amount of facilities and extra touches like free bikes, sunbeds on the beach, rooftop pool, on-site coffee shop and multiple bars and restaurants within the hotel courtyard area. It really was one of the nicest hotels we’ve stayed at, the interior design is gorgeous and so well done. It was a lovely stay.

The only downside to our stay was the lack of customer service and friendliness from some of the hotel staff, which was quite disappointing given how lovely the hotel itself is. Upon check-in, we noticed that the room we were given didn’t match the photos or room type we had booked. The room matched the Classic King photos, whereas we had specifically booked the Superior Queen room (the pink room shown in the photos). When I went to reception to clarify this, I was unfortunately met with a fairly dismissive attitude from one of the female staff members, who barely looked up during the conversation and interrupted me while I was explaining the issue. We were made to feel a little silly for referencing the “pink room,” when in reality our concern was simply that the listing and photos were misleading, and we had effectively been placed in a lower-category room at a cheaper rate than what we had paid for. If we had wanted the Classic King room, we would have booked that option. Thankfully, the hotel manager later stepped in and handled the situation professionally. He was apologetic, changed our room to the one that matched the booking photos, and checked in with us afterwards, which we genuinely appreciated. In fact, he was the only member of staff during our stay who came across as particularly warm and welcoming. Aside from that, most interactions with hotel staff felt quite blunt, and even at check-out we weren’t asked how our stay had been. It’s a beautiful hotel with fantastic facilities, and a friendlier, more attentive approach from some of the staff would have made a huge difference to the overall experience. That said, the staff over at The Drexel were absolutely lovely - all of the waiters and waitresses we encountered there were friendly and welcoming.

El diseño interior del hotel es magnífico! Todo muy limpio y el personal impecable, nos dejaron ingresar cerca del mediodía, antes de la hora del check in, gracias a eso pudimos disfrutar más las instalaciones 🫶🏻

Queda pegado a la española way, quizás se siente un poco de ruido de noche, pero vale la pena la estadía a pesar de ello!