Savera Hotel South Ruislip

Not much more then the location to my temporary job

The bathroom, the bed, air conditioning. Breakfast.

I booked it because they had air con that was the con air con not working took an hour for electric fan. No explenation for not working, restraunt had none working air con and my room

Perfect access for us driving from the north and then catching the train to Wembley lees than 5 mins walk to station Staff very accommodating Plenty of supermarkets in minutes walk a pub next door and restraunt on site

Excellent having a car park for an additional charge it worked very well for us. Done may argue it should be free????

Staff are always very helpful, friendly and professional. It’s a great hotel in a good location and offers excellent value for money. For the price of the room, it’s hard to complain — no, it’s not the Ritz, but it’s not charging Ritz prices either.

My only real criticism is that the air conditioning appears to be locked in ventilation mode rather than cooling mode. During the hottest week of the year, room-temperature air simply isn’t enough. Proper air conditioning would make the stay much more comfortable and enjoyable. The staff did kindly provide a fan, which was appreciated, but having the AC available would make a huge difference. Despite this, I stay here regularly and will continue to do so because the hotel is excellent in almost every other respect.

NOTHING

Our group booked over 10 rooms for 13 nights, paying approximately £135–£145 per room per night. This was one of the worst hotel experiences we have had. The biggest issue was the air conditioning. During outdoor temperatures exceeding 30°C, the rooms remained at 28°C or higher because the AC either did not work or was completely ineffective. It was almost impossible to sleep, and several members of our group felt unwell because of the heat. The hospitality was frankly terrible. Whenever we raised concerns about dirty rooms or the lack of proper housekeeping, instead of apologizing and resolving the issue, staff were often dismissive and rude. Customer service was completely lacking. Housekeeping standards were unacceptable. Rooms were not cleaned properly, bedding was not changed regularly, vacuuming was inconsistent, and the overall hygiene was far below what anyone would expect from a hotel charging these rates. These problems affected multiple rooms across our group and were clearly systemic, not isolated incidents. Charging £135–£145 per night for a hotel whose usual rates are closer to £75–£85 made the experience even more disappointing. The quality simply did not justify the price. We have requested a substantial partial refund. If this matter is not resolved fairly, we will pursue it through the booking platforms and the appropriate consumer protection channels. Based on our experience, we would not return and cannot recommend this hotel

Great location and good sized rooms.

The Aircon didn't work and it was too hot to sleep. I did ask for a fan and was told they would bring one but never did.