Spark by Hilton Redlands

Traveled 6 hours by car only to arrive at 1:30am and be told that since their sysytem was down they couldn’t process our card for the deposit so they cancelled our reservations. We had the joy of finding a new hotel at 2am...why isn’t there a back up system for card deposits??

Had an issue with my room. The staff did not allow me to speak to a manager. When the agency asked to speak to a manager in my behalf. They declined to answer the phone and resolve my issue. Will never stay with another Hilton again. They would rather take your money for a nights stay. Than create a positive experience and invite future stays. Very sad. I always thought Hilton was an elite Hotel brand. Do not trust. They are not concerned one bit with the safety of there rooms.

Good place

everything

Nice big room except the tv is too far from the bed so you have to turn the tv louder to hear it. It took over 3 minutes for the water in the shower to barely turn warm and then there was no water pressure so trying to take a shower was useless. Last thing that 6 foot counter top would be better by the bathroom and next to a mirror but it was nice and quiet in there and those ottoman seats are bad for someone with a bad back they need support.

Great service!!

👍

Even though they opened up breafast early for us, inwish rhey had a better variety of menu items.

Heather at the front desk was so very welcoming and made the check in process go quickly and set the tone for the remainder of my stay. Great place not to mention great price! The pool looked terrible, hopefully they address this before the weather warms up but hotel in and out was super clean and although against the freeway, it was super quite!

My family was forced to evacuate our home due to recent fire/power outages. We had 3 days of no power and heat. We booked this local hotel for 2 days but we were able to return home after 1. The hotel refused to refund the 2nd day even though we checked out in the morning before checkout time stating their policy is a 24hour notice. While this is true I think it was very insensitive to the plight of locals during this difficult situation. An example of a greedy owner not caring about the local residents. I heard other hotels in the area were much more accommodating and helpful. I would not recommend this place, lots of better options.