New Place

The room was clean and quiet. Rooms are like a glorified Travelodge. Indoor pool was the best part.

The grandness of the building is misleading - photos should represent the places people stay. It’s the equivalent of displaying The Shard as the property but actually sleeping in the council flats next to it. Yes you can have your dinner in The Shard, but you can’t sleep there! The bar service was utterly appalling. Queuing over half an hour for a drink. To not have half the drinks available. The restaurant was appalling. Not all the Food on the menu available and after 1hr and 15min we gave up waiting for our dinner, we got a refund but went to bed hungry.

We stayed at the New Place Hotel in Southampton before our cruise and were extremely impressed. The service was outstanding from start to finish, with friendly and welcoming staff, especially Matilda who couldn’t do enough to help. The hotel is set in a peaceful location away from the hustle and bustle, yet it’s only a short and convenient trip to the cruise terminals. The rooms were comfortable, the grounds were lovely, and the whole stay felt relaxed and stress-free. A perfect choice for anyone looking for a quality pre-cruise hotel with excellent customer service. We would happily stay here again.

The main building is stunning as are the grounds. Joe in the restaurant was very professional and went out of his way to make sure we had everything we wanted and that we were happy with our food and drinks. The pool area is very nice. Our room was quite small for the size of the hotel and needed decorating, along with the building it was in as it was looking tired and shabby. The shower head was clogged and only half working and not very powerful. The restaurant at breakfast was very busy and they were struggling to keep the food dishes full in the buffet.

Das Fenster in unserem Zimmer war nicht richtig zu öffnen.Beim Frühstück wurde nicht nachgelegt...nur auf Nachfrage.Die Matratze war durchgelegen.

The place is beautiful inside and out. We only went to eat at the restaurant but the artwork and architecture of the place were amazing and the food was delicious. The staff were lovely and the service was good

Quiet location

Food and drink expensive

Location

Not the best

Food could have been hotter quality sausage poor Staff cleard table while we were still.eating when empty tables had dirty plates on

We stayed for one night after a family wedding, the staff were very welcoming and friendly, room was very clean and comfortable, modern bathroom/shower, and the food exceptional. Plenty of choice for breakfast, which was buffet style.

Room was quite small which may not suit someone staying for a longer break.