Old Swan

We booked the Old Swan & Minster Mill for a 2 day corporate event; everything from start to finish was seamless. Victoria was amazing and assisted with all the logistics and ensured everything ran smoothly prior to the event and during. Unfortunately I was unable to attend the event but I received great feedback on service, location and food offerings.

Terrible experience. The rooms were dirty and the bed sheets were stained. Lots of bugs in the room resulting in lots of bites. Poor food and dirty seating area. Most items in the menu were not available, the few items that we tried were clearly frozen and reheated. Overpriced and unfriendly. Would not recommend.

We had an amazing stay! Thank you so much to the Minster Mill team. It was a beautiful location and the food was perfect. We do enjoy a tasting menu and tend to opt for this more when we go out and I have to say it was a delicious meal. The attention to detail was great. We thoroughly enjoyed our stay, and have already told our friends to go and stay as they also love a taster menu. My husband was at first dubious to me taking him away, but after the dinner we went and had a hot drink whilst sitting by the fire along the river. He loved making it and spending the evening out by it, so a perfect room for us! It truly was a rest and retreat. We had the best time, thank you so much for making it so special!

My mother and I visited the Old Swan & Minster Mill for the first time and were truly impressed. The location is absolutely beautiful, with a warm, friendly, and welcoming atmosphere from the moment we arrived. The food was outstanding and the service we received was nothing short of five-star. Every member of staff was attentive, respectful, and consistently kind, always smiling and ensuring that nothing was too much trouble. We were so impressed by the exceptional hospitality that we made a point of asking for the names of the team members who looked after us so well — Liam, Ruby, and Manisha. They are a real credit to the hotel and helped make our visit such a memorable experience. We are looking forward to our next visit, highly recommend this establishment you will not be disappointed.

What an amazing place. Very clean and cozy. Very picturesque. The staff were very helpful and friendly. The grounds were lovely and we enjoyed the chiminea one evening by the stream. Would highly recommend

We were really disappointed with this hotel having had to previously cancel a stay here before a couple years ago I was really excited to finally get to visit. We booked a room with the outside terrace hoping to be able to relax outside by the river after a long day walking. The room has potential to be amazing however it was so run down it made the room and bathroom feel dirty. There was also a strong smell coming from the corridor leading to the bedroom, which actually made us decide not to stay for the 2nd night that we had booked as we couldn't stand the smell any longer The best thing about the hotel is the amazing staff so nice,friendly and understanding even refunding us for the night that we decided not to stay which I thought was really kind of them. It is a shame as you can see how it has the potential to be a lovely place to stay

5 star experience across the board. Gorgeous room and patio space. Super attentive and friendly reception, bar and restaurant staff, all went above and beyond to make sure my husband had the best birthday. No issues with WiFi or connectivity. Room was spotless. Highly recommend. The biggest thank you to the team especially Vicky 🤍

We recently held a meeting at Minster Mill and the whole experience was brilliant from start to finish. In the lead-up to the event, communication was seamless, Jess and Vicky were both incredibly helpful and made everything feel really easy to organise. On the day itself, we used one of their barn/function spaces for our meeting, which was a great setting, relaxed but still professional. We had one slight issue with the coffee machine which was resolved very quickly. Afterwards, we moved to the restaurant for food and everything ran so smoothly. We’d pre-ordered via a booking link beforehand, which made things really efficient on the day. Everything arrived on time, and the food itself was unreal! A special mention to Clive, who looked after us - he was attentive, thoughtful, and made sure everything ran without a hitch. Overall, just a really great experience. Would absolutely recommend and will definitely be back.

I have spent quite a lot of time in the Cotswolds over the years, often with family and friends with whom I want to share the picturesque and atmospheric ruins at Minster Lovell . . . and the lovely Old Swan Inn. I just returned from such a visit with several family members and friends, including two nights at the Old Swan, taking up several rooms of various types and sizes. The unanimous sentiment of the group was, "can we stay here longer?" People expecting the bland uniformity of a modern hotel may not appreciate, as we did, the quirky individuality of each room. From a standard room to some of the superior and deluxe rooms, and a couple of cottages, each accommodation was fun . . . and comfortable. Both our evening dinners were great--as were the breakfasts order from servers from a large assortment of menu items. Service was uniformly cheerful and helpful . . . including handling of luggage from the bar/reception area to individual rooms for those who required assistance. Drinks on the stone-floored patio beside the lovely Windrush River were memorable. All in all, what a wonderful experience.

We stayed in Swan Cottage for 2 nights. A lovely old cottage but up to date and beautifully appointed and comfortable beds, modern bathrooms and the log burner in the sitting room made it really cosy. I on only sorry it is too far away for us to make regular visits. All the staff were so helpful and friendly and I would 100% recommend.