Courtyard by Marriott Zurich North

This review is regarding the front desk experience which is very poor and dishonest. I booked a twin superior room for May 23. I’m a gold elite Marriott member. The lady who checked me in announced she had upgraded me to the same room I had booked. So I corrected her by saying I’m not being upgraded. But she insisted she had upgraded me. It was very strange but now I see where she was going. As I had a flight early next morning I was checking out around 6:30 am and the same lady said “you’re all set”. I had paid 41000 points for this room and my reservation showed that I would only be charged CHF 3.50. I asked for a paper receipt and she said she would send it on email. By the time I got to Zurich airport to fly back to the US I see the charges which should have been 3.50 CHF but the bill showed 42 CHF. This kind of behavior gives a very bad taste and reputation to the hotel which is otherwise convenient and nice. I urge the hotel to look into this type of dishonest billing as it hurts the Marriott reputation. ***Please note we had two other rooms for our family and all of us had used Marriott points but were charged with 42 CHF of false charges! There’s a good reason why they won’t give you a paper bill. ***This has been reported to Marriott corporate.