Holiday Inn - Salzburg City by IHG

Ήταν όλα ωραία. Το δωμάτιο μεγάλο άνετο.Η κοπελα στην υποδοχή στο πρωινό ήταν πολύ ευγενική. Το πρωινό πολύ ωραίο είχες επιλογές.Στο κέντρο έφτανες η με το λεωφορείο που ήταν 20 μέτρα απο το ξενοδοχείο. Η 10 λεπτά με τα πόδια.

First time staying at this IHG property and the overall experience was only ok. The location of the hotel to the train station is less than a 15 minute walk and easy to find. When checking in, we waited about 10 minutes for the hotel staff member to check us in, and since she was the only one working, I understand why it took so long. She was friendly, and provided good service. Our room was on the 6th floor, and since we had checked in when it was dark, our view came in the morning, which was quite a great view of the mountains. It was nice to wake up to. The room definitely feels and shows how outdated it is, especially the bathroom. The bed wasn't the most comfortable compared to other IHG properties. The air conditioning was awful. It kept shutting off throughout the night, so luckily we were able to open up a window, but it kept getting hot which did not make for a pleasant sleep. There were issues with the internet that didn't allow us to access Netflix or prime on the TV, but fortunately we had a long day of travel so it didn't matter much. The hotel room did not wow me besides the view and was average or slightly below average of what I expect from IHG properties. Only the location and the views were the good parts of the stay.

I wish I could give 0 stars but I gave 1 star for the marvelous Women at check in. They were sweet, kind and lovely. They were the only good part about this hotel experience. The rest was awful. The room had to be over 80 degrees and there was no AC. It was like being in an oven, especially as a 50 year old woman. My teenager never complains but asked to sleep on the street because she was so hot. There was a bloody maxi pad in the bathroom behind the trash that mush have fallen out. Tons of dark long hairs in and on our bed. I am currently on a train to Vienna itching like crazy and fearing I may have been sleeping with bedbugs (bites all over my legs). Definitely avoid this hotel.

Nutzung der Mikrowelle für mitgebrachtes Glutenfreies Essen.

unfähiges Personal, strohdumm, kann nicht gut deutsch und versteht nichts, haben alle meine Daten wie die benötigte Rechnungsanschrift und KK-Daten per email und nehmen dann die Zahlung vor Ort von meinem Personal, absolut NICHT EMPFEHLENSWERT diese Hotel!!! Ein Hotel-Manager war nicht verfügbar und nicht erreichbar, telefonische Kontaktaufnahme wurde verweigert bzw. aufgelegt, ABSOLUT UNSERIÖSES und IDIOTITSCHES PERSONAL in diesem Hotel !!!