AC Hotel Porto by Marriott

very bad breakfast for Marriott standards...

I am staying at the ac hotel in Porto for 2 nights. I was traveling with a tour group. Because I have a gold elite status, I asked whether I could have an additional bottle of water. The receptionist flatly refused. Then it turns out that the coffee maker and the tea/coffee is missing in the room. I called the receptionist, and he rudely said you don't get it in your room. In other words because we traveled with a tour, they decided to remove the coffee maker and give guest no ability to heat up the water and make tea or coffee. I asked to speak with manager He said there's none, then I asked to.speak with the duty manager. He said that wasn't possible. My conclusion is that this hotel has no desire to give customer service. It is extremely disappointing to see a Marriott hotel like this. Even though the room is clean, this kind of hotel staff behavior is not acceptable at any Marriott I have never stayed in a hotel that doesn't offer any coffee or tea maker, even the cheapest hotel like Hilton garden inn or holiday inn Express would have it. I decided to give this hotel one star so that they will correct their behavior. I urge strongly that Marriott audits this hotel because they do not satisfy the standards that Marriott guests are accustomed to.

Vistas despejadas pero justo frente a autovía de 5 carriles, pero bien insonorizado.

Todo bien