Hôtel Spa Restaurant La Madrague

Belle chambre, spacieuse et propre, situe juste a côté de l'aéroport,

Het personeel

Location to the airport The outside

Receptionists were not friendly

Détente et farniente au bord de la piscine. Les plats du restaurant midi et soir Le salon de spa

rien

L emplacement

Le petit dejeuner

Le calme et l’emplacement

Arrivée tardive (21h30) mais nous avons tout de même été servi au restaurant, personnel au top, environnement très calme

Nothing.

We accidentally overlooked the hotel’s 10 kg dog limit when making a last-minute booking less than 24 hours before arrival. The hotel refused to allow our dog to stay. The only options they gave us was to leave the dog on the balcony or in our car, with no access to the room. In over 30°C heat, this was unacceptable and dangerous to the well-being of the dog. Aside from the treatment of the animal, what disappointed us most was the complete lack of any solution-focused approach. There was no flexibility, no goodwill, and no refund despite the very short notice booking. Since we were not allowed to check-in, we had to leave but the hotel kept the full amount paid for our 2 nights. The next days after we complained at Booking.com they claimed that they made an exceptions for us. But If there would have been an exception for us, why should we have left? The hotel kept the money, provided no accommodation, and made no effort to resolve the situation. We paid 100%, but got 0% of service. We left feeling frustrated, disappointed, and taken advantage of. P.S. Our dog weighs 20 kg. The hotel later claimed 32 kg, which is simply untrue.

Chambre calme et climatisée. Beau parc bien arboré. Grande piscine avec sièges et parasols. A 5 minutes de l'aéroport en voiture .

Repas du soir un peu cher pour les plats basiques proposés, temps d'attente long.