Red Roof Inn Richmond - Airport/ Sandston

Quite & relaxing

Everything was ok

I was up all night killing roaches. I could not sleep for roaches running under my bed and across the floor and also in my over night bag. how can you allow people to stay over night in these infested condition. yes I reported red roof inn to the health department

I loved the staff and how helpful and professional they were, very understanding and down to earth, I loved how convenient the location of the hotel was, close to several restaurants, and right across the street from a 7/11, also really close to the airport.

The floor in our room looked like it hadn't been swept, and our bathtub would fill up with water whenever we would take a shower.

Clean rooms

Very clean, air conditioned. Walked to awesome restaurant right next door. Very friendly.

The room itself was of poor quality. The door looked like it had been kicked in before. The walls, including the exterior wall, was super flimsy and provided no barrier to sound whatsoever. So the traffic all night, and then the mowers at 7:45am were very disruptive to our sleep. Who mows around a hotel at 7:45? That's a noise ordinance violation. The bed was uncomfortable, very rigid, squeaked loudly whenever you moved even slightly, and had only 3 small pillows. At least the bathrooms was OK, although water pressure was lacking in the shower. Oh and the TV -- didn't work. I wanted to watch the Thursday night NFL game but since we knew when we checked in at 5:00 that the TV didn't work, we just decided to go to a bar to watch the whole thing. I responded to an automated text asking how everything was by saying the TV was not working, and the automated response was basically "I'm an automated system and can't help with that but I'll let somebody know". Needless to say nobody came. The neighborhood is very sketchy. Lots of undesirables hanging around. There was a small gang of young adults hanging out for hours outside that looked like gang bangers. Very bad experience overall.