Comfort Suites Huntsville MidCity District at Research Park

Ubicación

No funcionaba el aire la habitación d mi hermano tenía un ratón nos cambiaron la habitación pero dormimos con tensión q saliera otro roedor

Location and the check in was easy

The room was not as clean and ready for guest. The tv didn’t work. The carpet needs cleaning or replacing.Smoke detector hanging from wall not sure if it worked or not. No towels were in the room. Breakfast was not appealing at all.

Location

I was over charged for my deposit it was refunded but it was an inconvenience, the carpet was nasty and there was no towels in my room

It is difficult to find something that we liked.

We can start with horrible check in! Check in was stressful because the person was not overly friendly or helpful. Any questions we asked, he didn't seem to know the answer to. For example, which side is our room on so that we can park outside of it. --he told us the wrong side. Does this hotel have a shuttle --he didn't know. THEN, we got to our room and the door was WIDE OPEN. I thought that was weird and went inside to move my stuff in and started washing up. The hotel staff then walked in to clean it! They said that it wasn't cleaned yet, they didn't mark it as clean, and what was I doing in this room? So naturally I was a bit flustered! So we left for 10 minutescame, back and they were gone. This is a very subpar hotel with stained furniture, fixtures falling off the wall, automatic curtains that didn't work so we couldn't raise them, AC did not work, shower drain was slow so there was always a large pool of water filling up at the bottom of the tub, no working ice machines, we were told the laundry machines were broken, breakfast foods that were not replenished so those that came down at 8am got nothing. and then the last day the ELEVATORS broke down. I am not sure ANYTHING worked in this hotel. We gave the property a chance to make amends, but when we complained, we were only given another subpar room with more stained furniture and a broken AC on a hot Alabama day. Choose somewhere else!

The room was not ready due to slow cleaning staff. We arrived at 5. Also the first room had a smell to it and the asked if we could buy air fresheners. The 2nd room they have us, the remote didn’t work so you could only change the tv on the box the bathtub was gross and the was half of a dead bug on the ceiling. The following day roach was in our room. I canceled the stay and booked another place immediately.

The staff were nice.

Well, it took several trips to the front desk to get a working remote. Staff finally came to room and reset the box. Not a lot at breakfast but you get what you pay for.

Close to everything

The staff is fabulous, so accommodating, but the carpet and upholstery was Badly stained. They are suppose to be renovating ut obviously my room hadn't been done yet. There were a couple of issues but they took care of them right away. I would stay again once the renovation is completed.