Rodeway Inn & Suites Winter Haven Chain Of Lakes

The room was very clean and spacious. When checking in, the office asked for an additional $150 cash deposit which was surprising. Also, there was a tv in the room but no cable to watch anything. The ac barely worked and when checking out the morning office personnel could not find the paperwork showing I paid the cash deposit. It took almost half an hour to finish checking out and get my deposit back which was very frustrating.

I found this motel...confusing. First, the “inn and suites” & pictures of rooms/pool online gave higher expectations than the stay could have met. This is a MOTEL - shady feel/poor service match the stereotype. Upon check-in, we were told a $100 deposit would be charged to our card because we went through a third party (we paid in full online; sign posted states they charge $150). We said okay-and after we paid/signed, were told the pool was closed. Although they have spotlights, they “don’t turn them on, so the pool closes at sundown.” It was 6 pm. The room was pleasant/clean and the furnishings were mostly newish. The couch/curtains were older/stained, but the shower/sink/bedding was making the most of it. The next morning we attempted to swim, but the pool was locked and nobody was at the checkin window. The “Ring for Service” bell was removed. We ate & the pool was still closed at 10:30. I found a phone number posted on the other side of the building and spoke to someone who rudely said checkout was “in 5 minutes,” and questioned why we’d want to swim for 5 minutes. Checkout is 11, so I asked if the pool was open or not? He hung up and came out to say we had to leave AT 11. I said usually you can swim after checkout but that’s fine - we still have 25 min! Would it be possible to check out late? He was very put out but said yes. The pool wasn’t heated but my kids had fun. Some guy drove up and told us if it started raining we had to get out and leave. So weird.

I used two rooms for employees. Having to post CASH deposits for each room was a pain. We typically travel with credit cards. No ATM on site, had to drive off to a bank to get cash.

It was all pretty good but we found a pair of boxers left from the last guest in the office chair. Other than that it was okay.

Great place to stay for few days. There are lot of restaurants close by.

Won't go back and would not recommend. Staff very rude, dirty towels, food crusted on the blankets, rat droppings in cabinets, loud rattling ac, horrible outside lighting & unsecure door locks are just some of the reasons for this bad review.

From check in to check out, this is a hotel from hell. Checking in took 40 minutes because they claimed not to be able to find the reservation. They did after I told them we weren't paying for it again. The door to the room was wide open and the bugs had taken over. Then we go to the bathroom and there is no mirror at all or hair dryer. The room was dirty. Dirt, dust, and gross beds with white comforters that showed every disgusting spot. I plugged my charger in, in the master bedroom, and was shocked. Literally. Beds and water pressure were also lacking. The couch was worn, stained and smelled moldy. Planned on letting the front desk know but never saw anyone. They were not there for checkout either.

The complimentary breakfast that was supposed to be until 9:00 was put away early; the staff member said "I started putting it away early because I didn't have anybody." I specifically choose hotels that have complimentary breakfast, and made sure of the time upon checking in. Besides that, though, the other staff was kind and helpful and the room was clean and a very good size. My son also enjoyed the pool.

The only it’s 5 minutes from Legoland. I made a reservation and when I got there , they me someone cancel the reservation just so that they can over charge the hotel price. So I ended up paying $170 per night for that filthy place.

Kim at the front desk went above and beyond to help me with my room reservation. All of the staff were friendly & helpful. The room was newly renovated and VERY clean. The bed was very comfortable and the sheets felt so soft. It was a good stay.