Casa Azul Hotel Blu JFK

Nothing. I wasn’t able to spend the night due to rude customer service and questionable practices.

I booked with this property and the front desk said I messed up the dates (I booked midnight day of and I needed to sleep a few hours before my flight) and the lady at the front desk said my check-in was at 3 pm instead of that moment. Fine. I asked if I can then get a room. She said it was $200 dollars and she only had one room. I said I had already paid via booking.com and just needed the room for a few hours. She said no, I would need to pay for a new room. I reiterated that I had already paid and would be willing to pay the difference of what I paid vs what she was charging me at the moment. She said no, that I have to speak to booking.com. Booking.com said I have to speak to the hotel, went back 5 minutes later and she said she’s all booked and there was no availability. I called booking.com to receive assistance and the at was of no use. I checked online and the location had a room available for $149. At that point I was tired and left. Suffice to say that the location kept my money and I lost out over $100 dollars.

Staff was helpful

Bathroom wasn't very clean

There’s parking

Had a roach in the room an