Courtyard by Marriott Fort Smith Downtown

The beds were very nice and comfortable. Shampoo and conditioner were of great quality.

Blood on bed spread when walked into room 302. They moved us to 303. Pool had too much chlorine. Bleached out my nieces bathing suit. Someone was smoking in the lobby and the front desk clerk had to tell him to put it out.

The room was nice sized for just one person.

I took pictures it was so disappointing...After spending about $1,900 for staying there, my room had been skipped over for 2 days...All of my trash cans were completely full and over flowing...my toilet had black/green mold growing on it, completely out of toilet paper and completely out of fresh towels. I call the front desk and greeted by a very unhospitable front manager. She informed me it WAS MY FAULT the room had not been cleaned. She informed me that I MUST CALL AND MAKE A REQUEST EVERY NIGHT to have my room cleaned the next day. So I put in the request. Arrived back to my room after work to find my room had the bed made and only half the trash taken out...the towels were placed on my bed, there were still things GROWING in my toilet & the room smelled like urine do to the toilet not being cleaned in several days. They also had NOT resupplied me with toilet paper. I called down to the front desk and was again greeted with distain by the front desk. She said she didn't know what happened but she would have toilet paper "run up to my room". Thirty minutes later I go down stairs and ask for the toilet paper, at which time she simply opened a cabinet behind her and handed me 2 rolls. For the amount of money and the supposed luxury Courtyard is suppose to have, I was EXTREMELY DISAPOINTED! I am a retired Marine of 21 years, rest assured I will be letting all of my colleagues know about my horrible experience as well as all of my contractors to pass it down to their remote workers ( I'm a General Manager for Military Projects). This experience is absolutely turned me off to Courtyard and your parent companies. Kind regards, Gordon Davis USMC

Room was good and clean.

The staff overnight was rude. Did not open the door while I was waiving from outside. She took her sweet time and then kept talking to a person. Finally after a minute or so she opened the door and wasn’t happy to see me. Finally in the morning she could check me out and wanted to charge my card. I said ok do it but she could not do that either and then I have to wait for the supervisor to come wipe my uber was waiting outside. Supervisor came and said he has prepared and did few clicks and checked me out. Everything was okay except the night staff lady. Not good for business I guess.

Clean and good location

Pool was cold!

It’s very nice and not to expensive

Breakfast was confusing, there wasn’t any when we when down at 8am. It starts at 7am