Residence Inn by Marriott San Antonio North Stone Oak

The staff was excellent. The bed was super comfortable. Room was quiet. TV selection was good. Breakfast was really good. The coffee with syrup and water with fruit up front is a nice touch!

The heat went off in the middle of the night and it was freezing in the middle of the night. Some setting that was locked in- maybe it was us not knowing how to change it but that's my only complaint!

The room looked outdated. The beds were not comfortable. the skirt around bed was torn. The sofa bed was not appealing. Tattered carpet. Wallpaper looked to be peeling and not sure but May looked like mold. Staff was friendly. I personally would not return.

N/a

Great place to stay

Great place to stay

I normally do not say nothing negative but this hotel smelled like pee and wet dog through out the hallways and when we enter the room it also smell dirty, it was dusty and the carpet near the fire place was missing a piece. I had driven 12 hours and I did not expect to walk into this hotel. I had picked this hotel because I have stay in previous ones like this one but I never had this experience. I had to check out the next day and still got charge for their fees for canceling but I was not going to stay there with my family.

Clean

After checking in and showering, I sat to eat at the dining table and found a roach on the table. I turned around and there were several roaches scurrying around the counters. I immediately called the front desk; they gave me another room. the other room was better but still had tiny dead bugs on one of the beds. It was so late that I didn't have any other options, so I stayed in the cleaner of the beds. I got up early and checked out, since my booking was with a 3rd party they could not comp my room. I just hope they take my advice and fumigate that entire hotel.