Residence Inn by Marriott San Antonio North Stone Oak

I recently stayed at this hotel and had a mixed experience. The staff was nice and pleasant, which I appreciated. The location was also convenient, with lots of shops and restaurants nearby. However, the hotel itself is quite dated and needs maintenance. The hallway carpet had a noticeable smell, which was off-putting. In the room, the sofa bed was uncomfortable — springs were sticking out, and we had to use the sofa cushions just to make it usable. The shower knob was broken and required extra force to operate, and the toilet wobbled when we sat on it. Overall, while the staff and location were positives, the condition of the facilities really impacted the comfort of our stay.

Everything specially the front desk personal

Cleanness

It was a great place to stay with family.

had a very disappointing experience at this hotel and ultimately had to cut my stay short and move to another property. The first room I was given had a broken air conditioning unit, and I discovered blood stains on the bedsheets — an unacceptable hygiene issue. I requested to be moved to another room, only to find that the bathroom in the new room had mold on the walls and brown rings in the tub. Unfortunately, the overall lack of cleanliness and maintenance throughout both rooms made it impossible to continue my stay. I would not recommend this hotel based on my experience.

Saian and staff were fabulous! God bless you all :) John 10:28

Good spot to stay

location was good because you were around food within the walking distance and things to do. we had issues with a roach in one of our rooms. we also checked out of a room that due to level of membership would automatically refund the following day we had booked but the front desk guy didn’t check us out. he also didn’t even acknowledge when we stated there was roaches in one of the rooms. the location is fine but customer service was definitely lacking in the simplest way. we don’t need to be catered to but if someone says they have roaches in a room, you should at least acknowledge, apologize and seem like you care about the cleanliness of your establishment.

Very welcoming from check in to check out. The room was so spacious. It was a one-bedroom suite with full kitchen. Very clean. It was like an apartment. Loved it!!!

They had a bunch of sales guys from Brooks Pest Solutions there and each night they got drunk a rode Setways all over the hotel while being obnoxiously loud and then the second night they beat on my door for 10-15 minutes until I opened it up and they were clearly drunk and said they were on the wrong floor.

Front desk clerk was great! Friendly & efficient. Pool felt great but is ready for a good scrub. Rooms are big and we'll appointed. Good location, food nearby & it's a safe neighborhood.