Residence Inn by Marriott San Antonio North Stone Oak

I tried a Holiday inn express last lime and this was way better. Room was huge, full refrigerator, stove top and microwave. They would’ve gotten an EXCELLENT but the hot tub was broken and not available and I picked this Marriot because of the hot tub for my injured shoulder! All the employees were great and did everything to assist me!

First time staying there but I loved it very much love that there was a kitchen great room great service definitely stay there again thank you

Unfortunately I have not had the best experience with my last 2-3 stays with Marriott. This last stay at Residence Inn stone oak was by far my worst stay. Very outdated, closets broken and mirrors damaged. Room was not properly cleaned as you could see the food and grease stains from someone cooking and touching the outlets in the kitchen. Mattress old and torn fabric hanging underneath clearly visible. Bathroom not clean tub and toilet had hair. I’m just disgusted as a longtime customer. Hopefully this location can fix these issues.

Comfortable

Noise of the heater was bad all night too loud

Tracy at the front desk was very helpful ! We enjoyed the place a lot because it was very convenient to all the amenities especially Costco next door 😂 nice clean place.

This hotel is older and run down. Rooms are in good shape for thr most part but wear and tear on furniture and bathroom items. I was there for a week and only got my room cleaned once even though they were supposed to clean it ever other day. I had to go to the front desk to get them to clean it that one time. Hotel staff was very friendly during my interactions.

Our room had a patch of exposed carpet with wires sticking out near the bathroom. The patch of exposed flooring was not properly covered. Our room placement was across the fence from a large reception area for a large retailers who had shipments throughout the night. It was hard to stay asleep during deliveries.

The room was spacious and overall pretty clean. The assistant GM was helpful and offered free cookies and hot chocolate downstairs which was pretty nice for the family. The only reason I will give it 3 stars is because I saw a small roach in the kitchen sink in the suite I rented.