SpringHill Suites by Marriott Modesto

Never had opportunity to have breakfast. We stayed next door. at Best Western at another time and did not want to go there again but surprised that SpringHill was in the same area. Attendants/Receptionists were Excellent even though they could not solve issue.

Below is my Disputed funds directed to both Navy Federal Credit Union and Citi/Costco Credit Cards: I made reservations for July 21 &22, 2025 through Booking.com at SpringHill Suites in Modesto, CA and charged for 2 nights& 2 rooms $650.54 using the Navy Federal Credit Card. I cancelled one room but then reinstated the other room on the same day. I canceled but then reinstated 2nd room by phone and email to both Booking.com and SpringHill. I calling both booking.com and Springhill again July 10th to make sure the Reservation was still in place and that booking.com had received the amount of $650.54 for 2 rooms for 2 nights. When checking in 7/21st at Springhill we found only one room paid for and no reservation for 2nd room. we were made to pay $349.02 using our Citi/Costco Card for the second room. Booking.com points to SpringHill for refund and SpringHill points to Booking.com for the $349.02 for refund. Neither admits fault nor reimbursement for what was originally paid by Navy Federal Credit Card ($325.27) and now Citi/Costco Card($349.04). Sincerely, Jan Carpenter 21905 SW 109th Terrace Tualatin, Or 97062 Cell#503 459 6485

We always stay at this location because of the outstanding staff. They feel more like friends than staff. There are plenty of other hotels in the area to stay at, but this will always be our place!

My only complaint is the clientele at the hotel across the street. They were still partying at 2:00 am. At our age, we don’t feel comfortable coming or going to our hotel.

Clean and well maintained.

Solid bang for your buck. One of the nicer springhill’s in terms of interior design. Room walls are a little thin. Some couple argued all night in the hall. Heard it all.

I loved that the staff was so accommodating when my dad got ill. They rose above the normal and made sure that I was well taken care of.

Accommodation for a later check out.

The reason for not giving a 5 star rating is due to the poor breakfast. Tasteless scrambled eggs and turkey susage.

It was fine. Typical hotel breakfast.

Nice clean rooms very roomy