Courtyard by Marriott Knoxville Airport Alcoa

Loved everything

Hotel staff are great. Rooms are dated.

The room was a handicap room. The bathroom was not!!!!! The step in shower was great until I opened the door to take a shower and saw only one bar; the shower needs at least three bars!!!! The toilet was a joke...the toilet was not higher and there were NO bars. It was not funny trying to get up. I needed help each time I needed the toilet.

This courtyard is AMAZING!!! Sarah checked me and my family in and she was super polite and patient ! The rooms for me and my family were very clean and comfortable! I’d stay here again and recommend all my friends and family to stay here ! Thank you Sarah and team .

Left at 4:00 am for the airport so we didn’t get breakfast

The system assigned a room with one king bed. We reserved a king with a sofa sleeper as we had 3 adults in the room. The person that checked us in did not notice and we went to the room saw there was no sleeper sofa and had to go back to the lobby to get a different room.

Chris at the front counter was a exceptional host. My wife wasn't feeling good. He made a point of asking about her, every time i walked by. His Professionalism and Courtesy are hard to find in this day and time. He diiently is a true ASSET to your company.

Pool unavailable at stay, no shuttles operating for time needed. Still paid full price for the stay. I won’t be staying there again

Wonderful property and wonderful people

There really wasnt anything spectacular about our stay here.

The woman that checked us in did not set our keycard for the appropriate amount of days, so we ended up getting locked out of our room and had to have the key reprogrammed (which honest mistake, just a minor inconvenience). The other thing that really bothered me was the fact that the room had some sort of mold issue, every morning I woke up with my face swollen. Also in regards to comfort the pillows were not great, kept going flat and the mattress was hard as a rock. I also had some concerns after our stay about the charges to my husbands card, they did not match the charges on our receipt and when I contacted the location about it they said it was up to our bank to remove those charges, which honestly I have never heard of before. Another thing that I was not super thrilled about is the fact that there didnt appear to be enough parking for the amount of people that were at this location, people were blocking our vehicle as well as several others.