Courtyard by Marriott Hanover Lebanon

Excellent service and room.

Nothing

Very convenient location to visit Dartmouth College, about 7min away. Quiet area, walking distance groceries.

I cancelled my reservation on April 10. Yet, my booking was kept and I was not refunded. A multi-billion dollar company just scammed me out of money I had to borrow for a doctors appointment. SHAME ON YOU!!!

Hotel was good but skip restaurant

Clean

We booked an accessible room. As far as we could tell, the only thing accessible about it was a couple of grab bars and a larger bathroom. Tub was not accessible. In general, this is a sad, older Courtyard. Hot and cold waters were reversed, toilet ran, heat/ac was difficult to control. And staffing at the desk was non-existent when we arrived. Had to wait for 5 minutes, or so, for someone to come back.

The lady at the front desk was so warm and helpful

It served our purpose perfectly. Will be staying there again in the near future.

The first night we slept in a clean room but the mattress was defective as the top layer of foam was delaminating from the rest of the mattress. This caused a folded, bumpy area, very uncomfortable to sleep on. The next morning we requested a different room, and the staff said it would be done upon our return that evening. Before moving all of our clothing into the new room, we looked at the mattress and it had the same problem, if not worse. We again requested a different room which required housekeeping to go in annd inspect the mattress before we were moved in. Fortunately, this mattress must have been much newer and was more comfortable. It appears this Marriott is not routinely inspecting its mattresses for obsolescence or defects. FYI: there is no free coffee in the morning or a free breakfast. As we were in a hurry the final morning, I purchased 2 coffees and one bagel. The total was $17.50!