SpringHill Suites Arundel Mills BWI Airport

Only thing I liked was i was able to order food from a near by carry out and was able to bring it straight to our room

Our beds was very uncomfortable, there was white stains on the sofa cushions, there was no towels in pool area when asked said would be done drying in 10 min and waited 1 hr still never came, was no type of bathroom toiletries on sink in either bathroom, when called to book room asked about AARP they told me to ask front desk when I enter and when I did they said was suppose to be given time I booked I explained what they told me all he said was no I can not do it. Plus the hot tub water was murky and pool looked unclean as well. I would NEVER stay here again. Very unhappy especially for the price I paid for 2 rooms.

The beds and couch were comfortable. The pool and hot tub were amazing.

The pillows were a bit uncomfortable for me. Also, the first room/keys we were given did not work. Leon at the front desk called the maintainance man to let us in our room. That guy told us he had to recalibrate the door. After about 30 mins, we had to call the front desk, only to be told that the recalibrating wouldn't be done until the next morning. Leon gave us the option to switch rooms. After we switched rooms, everything was fine.

Good area

Nothing

The price

The interior lobby/breakfast area needs a facelift. The furniture is warn, and the lighting is dark. The breakfast itself was not good. The eggs were awful For those who want a good protein breakfast, it was hard to get. The room itself on the fifth floor had a real bad fix it job in the shower, the toilet was an issue with fully flushing, and the matress was very warn and lop-sided

Breakfast was good

The cleaning lady was trying to come in without knocking to see if I was ready for room cleaning my check out time was 12 and she was trying to come in at 10

The pool and gym area

The people in other rooms talking so loud. I originally thought it was people in the hallway but it wasn't.

I like how the hotel was nice and very good but the only thing is too many people in the pool and the hot tub nobody wanted to get out and it was small but everything else was good

The pool could of had a more type of limit of how many people could have been in there and hit tub also so much commotion over there in that area

Location was good

The pool was awful there was something wrong with I believe chemicals after we left the pool my eye became red and itchy it was awful the whole night after leaving the pool area.