Residence Inn by Marriott Memphis Southaven

I cook my own food that's why I like this place a well equipped kitchen

The property nice loved the location and the rooms

Could have had a better breakfast

The customer service provided by the front office staff was excellent.

Breakfast was great!!

There was no fireplace as pictured!!

I've stayed at this property for years, but won't stay there again. It's going downhill every year. The staff are very polite, but we had several problems. They don't replace things that are stolen, are stingy with towels, tissue paper, soap, and other things. The two bedroom suite that we had was the worst room I've ever had at a Residence Inn. The refrigerator looked like someone had hit it with a sledgehammer. My daughter found a plastic fork in her bed. When we stayed there a month earlier, we had found several hairs on the bed (that looked like someone had cut a small child's hair). The living room window had curtains, but no sun shade. When I asked for extra towels, I was told to get them at the front desk from a housekeeper in the hallway. I had to buy my own tissue paper because they didn't leave replacement rolls in the bathrooms even though we were there 5 days. The most hazardous problem concerned the sliding door on the bedroom closet. It had one door, but was supposed to have two. It had jagged glass at the bottom and was a safety hazard for people with small children or pets. They gave us a discount, but when we stayed there a month earlier, it wasn't any better. The carpet was dirty and frayed in our room. Also, the strangest thing we noticed was the fact that one of the bins in the refrigerator had been glued shut. We couldn't open it when we were trying to put things in the refrigerator. It's like they're trying to run themselves out of business.

I've stayed at this property for years, but won't stay there again. It's going downhill every year. The staff are very polite, but we had several problems. They don't replace things that are stolen and are stingy with towels, tissue paper, soap, and other things. The two-bedroom suite that we had was the worst room I've ever had at a Residence Inn. The refrigerator looked like someone had hit it with a sledgehammer. My daughter found a plastic fork in her bed. When we stayed there a month earlier, we had found several hairs on the bed (that looked like someone had cut a small child's hair). The living room window had curtains, but no sunshade. When I asked for extra towels, I was told to get them at the front desk from a housekeeper in the hallway. I had to buy my own tissue paper because they didn't leave replacement rolls in the bathrooms even though we were there for 5 days. The most hazardous problem concerned the sliding door on the bedroom closet. It had one door but was supposed to have two. It had jagged glass at the bottom and was a safety hazard for people with small children or pets. They gave us a discount, but when we stayed there a month earlier, it wasn't any better. The carpet was dirty and frayed in our room. Also, the strangest thing we noticed was the fact that one of the bins in the refrigerator had been glued shut. We couldn't open it when we were trying to put things in the refrigerator. It's like they're trying to run themselves out of business.

Kitchen Area was decent

The key card situation is frustrating, update your system. Also there were snags in the carpet and the television channels are atrocious

Clean, great rooms and atmosphere. Our favorite was the staff - Danielle and Tanesha! They were so kind and helpful to our family and our 1yr old daughter. They made our stay great!

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