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9.4 / 10 Guest Rating

The Dolder Grand

Kurhausstrasse 65, Zürich, ZH, 8032, Zürich, CH

The Dolder Grand - main view

About the Property

Indulge at the Luxurious Spa
Relax at the full-service spa with massages, body treatments, and facials. Enjoy a peaceful retreat during your stay.

Recreational Paradise
From the golf course to outdoor tennis courts and a health club, you'll find plenty of activities to keep you entertained.

Culinary Delights and More
Indulge in international cuisine at The Restaurant or opt for 24-hour room service. Sip a drink at the bar/lounge or poolside bar, and start your day with a delicious breakfast.

Unwind in style at The Dolder Grand, where luxury meets convenience. Ready to experience the height of comfort and hospitality? Book your stay now!

Facilities & Amenities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Fireplace in lobby
Arcade/game room
Electric car charging station
Health club
Pet-sitting services
Long-term parking

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. Parking height restrictions apply. Cashless payment methods are available for all transactions.

Check Room Availability

1 night · 2 adults

Available Rooms

Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+) - Photo 1
Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+) - Photo 2
Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+) - Photo 3
Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+) - Photo 4
Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+) - Photo 5
Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+) - Photo 6
Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+) - Photo 7
Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+) - Photo 8
Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+) - Photo 9
1/9

Superior Suite, Partial View, Balcony, Living Room, Sauna Butler, Spa Access (12 years+)

1 King Bed893-sq-foot individually decorated room, balcony/patio with partial lake views Layout - Bedroom, living room, and sitting areaRelax - In-room massage availableInternet - Free WiFi Entertainment - 77-cm LCD TV with digital channels, pay movies, DVD playerFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerheadPractical - Laptop-compatible safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

83 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
MinibarShowerTVTelephoneHair dryerBathrobe

Superior Suite Partial View Balcony Living Room Sauna Butler Spa Access (12 years)

Non-refundable
Room Only
20% OFF$5,385.55

$4,308.44

Includes taxes & fees

Superior Suite Partial View Balcony Living Room Sauna Butler Spa Access (12 years)

Non-refundable
Breakfast Included
20% OFF$5,552.45

$4,441.96

Includes taxes & fees
Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+) - Photo 1
Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+) - Photo 2
Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+) - Photo 3
Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+) - Photo 4
Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+) - Photo 5
Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+) - Photo 6
Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+) - Photo 7
Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+) - Photo 8
Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+) - Photo 9
1/9

Superior Double Room, Forrest/ Courtyard Side, partially balcony, Spa Access (12 years+)

1 King Bed366-sq-foot individually decorated room, balcony/patio with courtyard views Layout - Separate sitting areaRelax - In-room massage availableInternet - Free WiFi Entertainment - 77-cm LCD TV with digital channels, pay movies, DVD playerFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerheadPractical - Laptop-compatible safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

34 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
MinibarShowerTVTelephoneHair dryerBathrobe

Superior Double Room Forrest/ Courtyard Side partially balcony Spa Access (12 years)

Non-refundable
Room Only
20% OFF$1,508.44

$1,206.75

Includes taxes & fees

Superior Double Room Forrest/ Courtyard Side partially balcony Spa Access (12 years)

Non-refundable
Breakfast Included
20% OFF$1,683.09

$1,346.47

Includes taxes & fees
Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+) - Photo 1
Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+) - Photo 2
Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+) - Photo 3
Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+) - Photo 4
Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+) - Photo 5
Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+) - Photo 6
Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+) - Photo 7
Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+) - Photo 8
1/8

Deluxe Suite, Panoramic View, Partially Balcony, Livingroom, Whirlpool, Butler,Spa Access(12 years+)

1 King Bed1044-sq-foot individually decorated room, balcony/patio with lake views Layout - Bedroom, living room, and sitting areaRelax - In-room massage availableInternet - Free WiFi Entertainment - 77-cm LCD TV with digital channels, pay movies, DVD playerFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerheadPractical - Laptop-compatible safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

97 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
MinibarShowerTVTelephoneHair dryerBathrobe

Deluxe Suite Panoramic View Partially Balcony Livingroom Whirlpool ButlerSpa Access(12 years)

Non-refundable
Room Only
20% OFF$5,840.69

$4,672.55

Includes taxes & fees

Deluxe Suite Panoramic View Partially Balcony Livingroom Whirlpool ButlerSpa Access(12 years)

Non-refundable
Breakfast Included
20% OFF$6,007.54

$4,806.03

Includes taxes & fees
Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 1
Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 2
Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 3
Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 4
Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 5
Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 6
Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 7
Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 8
Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 9
1/9

Junior Suite Deluxe, Alps/ Zurichsee View, Balcony, Whirlpool, Spa Access (12 years+)

1 King Bed581-sq-foot individually decorated room, balcony/patio with lake views Layout - Bedroom and sitting areaRelax - In-room massage availableInternet - Free WiFi Entertainment - 77-cm LCD TV with digital channels, pay movies, DVD playerFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerheadPractical - Laptop-compatible safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

54 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
MinibarShowerTVTelephoneHair dryerBathrobe

Junior Suite Deluxe Alps/ Zurichsee View Balcony Whirlpool Spa Access (12 years)

Non-refundable
Room Only
20% OFF$2,778.7

$2,222.96

Includes taxes & fees

Junior Suite Deluxe Alps/ Zurichsee View Balcony Whirlpool Spa Access (12 years)

Non-refundable
Breakfast Included
20% OFF$2,953.36

$2,362.69

Includes taxes & fees
Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 1
Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 2
Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 3
Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 4
Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 5
Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 6
Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 7
Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 8
Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 9
Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 10
Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+) - Photo 11
1/11

Junior Suite Grand, Panoramic View, Balcony, Whirlpool, Spa Access (12 years+)

1 King Bed581-sq-foot individually decorated room, balcony with lake views Layout - Bedroom and sitting areaRelax - In-room massage availableInternet - Free WiFi Entertainment - 77-cm LCD TV with digital channels, pay movies, DVD playerFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerheadPractical - Laptop-compatible safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

54 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
MinibarShowerTVTelephoneHair dryerBathrobe

Grand Junior Suite with Balcony and Panoramic View

Non-refundable
Room Only
20% OFF$2,846.1

$2,276.88

Includes taxes & fees

Grand Junior Suite with Balcony and Panoramic View

Non-refundable
Breakfast Included
20% OFF$3,006

$2,404.8

Includes taxes & fees
Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access - Photo 1
Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access - Photo 2
Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access - Photo 3
Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access - Photo 4
Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access - Photo 5
Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access - Photo 6
Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access - Photo 7
Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access - Photo 8
Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access - Photo 9
Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access - Photo 10
1/10

Superior Junior Suite, Forrest/ Courtyard View, Partially Balcony, Whirlpool, Spa Access

1 King Bed570-sq-foot individually decorated room with a balcony Layout - Bedroom and sitting areaRelax - In-room massage availableInternet - Free WiFi Entertainment - 77-cm LCD TV with digital channels, pay movies, DVD playerFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerheadPractical - Laptop-compatible safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

53 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
MinibarShowerTVTelephoneHair dryerBathrobe

Superior Junior Suite Forrest/ Courtyard View Partially Balcony Whirlpool Spa Access

Non-refundable
Room Only
20% OFF$2,468.99

$1,975.19

Includes taxes & fees

Superior Junior Suite Forrest/ Courtyard View Partially Balcony Whirlpool Spa Access

Non-refundable
Breakfast Included
20% OFF$2,644.21

$2,115.37

Includes taxes & fees
Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) - Photo 1
Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) - Photo 2
Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) - Photo 3
Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) - Photo 4
Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) - Photo 5
Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) - Photo 6
Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) - Photo 7
Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) - Photo 8
Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) - Photo 9
Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) - Photo 10
Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) - Photo 11
Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+) - Photo 12
1/12

Grand Suite, Panoramic Rooftop, Livingroom, Fireplace, Sauna, Butler, Spa Access (12 years+)

1 King Bed1119-sq-foot individually decorated room, balcony with lake views Layout - Bedroom, living room, and sitting areaRelax - Fireplace; in-room massage availableInternet - Free WiFi Entertainment - 77-cm LCD TV with digital channels, pay movies, DVD playerFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerheadPractical - Laptop-compatible safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

104 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
MinibarShowerTVTelephoneHair dryerBathrobe

Grand Suite Panoramic Rooftop Livingroom Fireplace Sauna Butler Spa Access (12 years)

Non-refundable
Room Only
20% OFF$5,992.39

$4,793.91

Includes taxes & fees

Grand Suite Panoramic Rooftop Livingroom Fireplace Sauna Butler Spa Access (12 years)

Non-refundable
Breakfast Included
20% OFF$6,159.24

$4,927.39

Includes taxes & fees
Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) - Photo 1
Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) - Photo 2
Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) - Photo 3
Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) - Photo 4
Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) - Photo 5
Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) - Photo 6
Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) - Photo 7
Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) - Photo 8
Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) - Photo 9
Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) - Photo 10
Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) - Photo 11
Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+) - Photo 12
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Double Room Deluxe, Zurichsee/ Alps View, Balcony, Spa Access (12 years+)

1 King Bed377-sq-foot individually decorated room, balcony/patio with lake views Layout - Separate sitting areaRelax - In-room massage availableInternet - Free WiFi Entertainment - 77-cm LCD TV with digital channels, pay movies, DVD playerFood & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerheadPractical - Laptop-compatible safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

35 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
MinibarShowerTVTelephoneHair dryerBathrobe

Double Room Deluxe Zurichsee/ Alps View Balcony Spa Access (12 years)

Non-refundable
Room Only
20% OFF$1,831.84

$1,465.47

Includes taxes & fees

Double Room Deluxe Zurichsee/ Alps View Balcony Spa Access (12 years)

Non-refundable
Breakfast Included
20% OFF$2,007.08

$1,605.66

Includes taxes & fees

Guest Reviews

9.4
Exceptional112 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the beautiful property.

Categories

Cleanliness7.8
Service10.0
Location9.8
Room Quality9.3
Amenities9.8
Value for Money8.8
Food and Beverage9.8
Overall Experience10.0

Select topics to read reviews

C
Charles
Verified booking
Standard Room
Stayed in Dec 28, 2024

"Exceptional"

10.0

Beautiful

Helpful?
P
Peter
Verified booking
Standard Room
Stayed in Dec 14, 2024

"6 stars"

10.0

The Dolder continues to be one of the best 5 star hotel experiences.

Helpful?
D
Derek
Verified booking
family
Standard Room
Stayed in Dec 6, 2024

"Exceptional"

10.0

The Dolder Grand is a unique property with amazing rooms , spa and grounds. The Saltz restaurant is outstanding and the bar room cozy and stylish. The outstanding art collection that is accessible to all that is in every corner of the property is such a gift! All of the staff are courteous and attentive to our every need. The free shuttle service to old town makes getting to town easy. Additionally getting to old town by taxi or public transport is easy as well. We will definitely stay here again and hopefully go to “the restaurant” their Michelin star restaurant!

Helpful?
R
Rashid
Verified booking
Standard Room
Stayed in Nov 28, 2024

"Good"

2.0

They charged me extra at the end of my stay, the deposit was not refundable completely. And they had me be late for my next destination due to reception desk problems!

Helpful?
R
Rainer
Verified booking
Standard Room
Stayed in Nov 6, 2024

"Exceptional"

10.0

Best spa hotel in Zurich!

Helpful?
E
Eileen
Verified booking
partner
Standard Room
Stayed in Oct 28, 2024

"Exceptional"

10.0

Cleanliness and the staff were all courteous, friendly and eager to assist with questions that arose during our stay. The dining was exceptional; however along with excellent quality and service, the finer dining was quite expensive. Especially the addition of wine pairing.

Helpful?
M
Margo
Verified booking
friends
Standard Room
Stayed in Oct 27, 2024

"Exceptional"

10.0

Wow! Love this place.

Helpful?
L
Luis
Verified booking
family
Standard Room
Stayed in Oct 17, 2024

"Exceptional"

10.0

Great customer service I recommend it

Helpful?
P
Peter
Verified booking
partner
Standard Room
Stayed in Oct 6, 2024

"Good"

6.0

The property is stunning, and the spa was beautiful, but cleanliness was a major issue. The towels were dirty, and the room was dusty. After four weeks in various Swiss hotels, this was the first time we encountered poor hygiene. Loris, who greeted us, was excellent, but despite asking four times, the room was never cleaned properly. We even sent photos, but nothing improved. It became a joke with my wife—we’d return, record videos of the dust, and laugh. After endless apology gifts, we stopped asking. We agreed to stay if they refunded the first uncleaned night and cleaned properly, with a full refund if they failed. They didn’t fulfill their end of the deal and tried to offer a credit instead. The lack of cleaning, excuses (especially from Tim), and disregard for our anniversary made the experience unacceptable. Service failures extended beyond cleaning. The concierge, Peter, failed to book a tour as promised, and they forgot to arrange a ride to dinner, making us late. After that, I arranged my own airport transfer when they quoted 230 CHF in a Sprinter Van for a ride that cost us 35 CHF with Uber Black. The location is ideal for a quiet stay with views, but less convenient if you plan multiple trips into Zurich, as it’s a 15-minute shuttle ride each way. Considering the price, cleanliness issues, poor concierge service, and lack of transparency, I cannot recommend this hotel, especially with other exceptional options in better locations available.

Helpful?
E
Eric
Verified booking
partner
Standard Room
Stayed in Oct 3, 2024

"Exceptional"

10.0

Beautiful and clean.

Helpful?
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