Novotel Paris La Defense Esplanade

Arrived with husband and my son and his wife on Saturday 30th Sept for 2 nights. We were part of a UK trip Racing breaks going to Arc de Triumphe racecourse. Dropped cases off as it was 2pm and too early for check in. Thought we would have a drink in the bar and plan our sightseeing day. No one was serving. Asked reception where server was and she telephone round to locate the man. He arrived no welcome! Got a taxi to vacate the hotel. Arrived back 9.30pm. Checked in. Room 122 and 120 on first floor. Very disappointing. Old drab decor. Separate toilet ( with no air conditioning or fan ) Bed sqeaky and uncomfortable. Never mind only staying 2 nights. Went downstairs for a drink. A different bar man was on. He was quite rude and ignored us, instead of serving was speaking to his fellow server. Eventually my husband asked for service. The lager was not good and did not taste right, took it back but he did not change it. This was not cheap. There was not a full stock of drinks in bar, no gin. Lager was finished on draught, no more left. He closed the bar at 11pm. I went to reception as a lot of British people still required serving. Reception said bar closes 12 midnight and telephoned him. On receiving the phonecall he through the phone down in the sink in temper at being told to stay open another hour. T he then went on a babble in French. The bar was full. So everyone ordered more drinks. The next day we went racing. Arriving back at hotel 9pm. It was the same man working behind the bar. Again no draught beer or lager, no rum, no gin. This time no bottles. As sold out. I asked why the bar was not restocked onernight, he just shrugged his shoulders. Not bothered.This is very disappointing that a multinational hotel of this size could not accommodate the majority of drinks. He was not bothered, just walked away. We gave up and went to bed. Breakfasts were also pretty poor. No staff smiled or welcomed us. There were no English Breakfast teabags. I had to ask 3 serving staff before someone went in a cupboard to locate them. Breakfast was busy and overcrowded with stocks not replenished. A cup of tea, bread and cheese was all I had. No value for money. To summarise, staff were miserable and looked as though they did not want to be there. They were not welcoming, and it was though everything was too much an effort for them. The toilets located one floor below were also not clean and did not smell nice. I have stayed in Novotels all over the world, but this was the worst I had ever experienced. Location wise. We struggled to get a taxi as the taxi drivers did not want to come to this hotel as you get stuck in traffic. Not a very good experience. No customer care. Staff need to be retrained and greet people with a smile.

Localisation

Impersonnel, beaucoup de groupes

the worst hotel I have ever stayed. It was dirty, there was bugs, cockroaches, the breakfast was very very poor and even the glasses and plates weren’t cleaned properly. There were broken tiles. Avoid going there !!!!

This hotel is absolutely disgusting we saw coakroaches and many other bugs also the windows dont open so when something in the room smells it will stay there for a while even the toilet doesnt lock wich means you have zero privacy

Reception staff was 5 stars and no complaints about cleanliness. Breakfast was a decent good one. Location was ideal based on what my plans were.

Room was ok but I was barely able to stand on the shower because of low the ceiling was (and I'm definitely a tall person). Showerhead was loose so I wasn't able to take a shower without holding it. The restaurant could easily be scraped from the map (both menu, staff, etc... I believe I was served 3 different plates before I got mine).

Les repas au restaurant de l’hôtel n’était pas à mon goût malheureusement. Mais petit déjeuner au top.

L’emplacement est très intéressant. La ligne de métro est à 2 minutes.

Les toilettes étaient bouchées la dernière matinée.