The Westin Minneapolis

Standard Westin hotel with clean room, comfortable bed, and a renovated restaurant lounge with really nice staff (Liz). They also have a gym and pool but I didn't try. The location is also ideal in downton Minneapolis, walking distance to multiple popular restaurants, lightrail station, and Target. Generous upgrade for Titanium elite. Decent breakfast. There were some billing issues but was professionally resolved by the manager Mark

Beds were comfortable. The gentleman running Valet was extremely pleasant and was prompt the moment we parked and gave us directions.

We were allegedly upgraded to a double queen room "with a city view" i did not care for the city view we were there for a concert, and i would have preferred to have a king bed. The pool was not able to be used as its under construction. At no point does it say it is nor any of area of the hotel. The AC in our room did not get cold. It was hot all night. Also, for the amount of money spent.. there is not even a microwave in the room, and the fridges are a joke, it hold 6 cans that fall out every time the door is opened.

Distance to area visited.

One entrance had to be walked through a whole restaurant which is not realized until stepped into one entrance.

Stayed here for a volleyball tournament at the convention center. Do not recommend at all if you are staying with kids or are here for sports and need typical hotel amenities like snack options, coffee, pool, microwave, quick breakfast etc... Everything about this hotel was inconvenient. It was also dark and strange and the staff was not friendly. It was not Westin standards at all. For every area that was inconvenient - they will tell you it's available for a short walk or nearby. But that wasn't the case. The amenities listed on their site were not accurate at all. - no coffee or hotel mart of any sort anywhere around. They will tell you sbux is close - it wasn't open almost the entire weekend we were there and the couple hours it was open the line was horrendous. - no food on site or breakfast options. Their site claims they have this because there is a fancy restaurant next door you can go to. It's bougie, high priced sit down bar with upscale eats. Cool but not kid friendly and we weren't allowed in with our volleyball sweats on. Haha Totally get that - but don't advertise breakfast on site for your hotel when there isn't a single option. - metal lined pool and hot tub = what even is this? Very creepy - girls wouldn't go in it. - We were assured ahead of time due to the tournament that the skywalk would be open 6a-10p and it wasn't. The hours were inconvenient and changed daily. We ended up having to uber to the convention center daily which is expensive and inconvenient. While the skywalk isn't the Westin's problem - they should not have advertised and assured our group ease of staying there and getting to the convention center through indoor walking in the skywalk. Also nothing along the skywalk was open. This overall wasn't a typical Westin experience. There were no conveniences or options for even the smallest items like getting a cup of coffee. What hotel lobby doesn't have coffee? It was such a pain to stay here with a group and we kept having to leave and uber to find what we needed.

Very quiet and upscale.

We had a wonderful stay at the Westin. There was some confusion on the room I had booked and Natasha bent over backwards to make things right. She went above and beyond to make our stay great.

Checking in was a long process. There was a long line and one gentleman was checking everyone in while the female check in assistant at the other desk was busy cleaning her desk with antiseptic wipes and staring at her computer. When someone asked if she was able to check people in, she said "Only if you have a 2 bed room". She did not volunteer this info untill someone asked. That's weird. At night we were going into the restaurant to see if it was still open. Someone laying back in a chair by the front desk with what looked like a hotel employee uniform on yelled across the lobby that the restaurant was closed, Unprofessional. When checking out the woman at the desk would not even look up from her computer as I handed her the keys to our room. The only person I had a decent customer service experience with was the valet. He was kind and courteous. Do better.

Everything except that referenced in my comment below.

There were no accessible outlets or USB ports on the left side of the bed. The closest outlet was across the room.