Courtyard by Marriott Hadley Amherst

We were accused of doing something we did not in fact do. I was disappointed bc i felt i wasnt listened to bc of a misunderstanding. I was punished to the maximum and i feel its bc im a person of color.

Pretty standard for a Courtyard. Mostly nice but I wish the window a/c units weren’t so loud.

This is a pretty nice hotel, but there are equally good hotels right across the street that have free breakfast, something this hotel doesn't have and which is always helpful for a business traveler. Therefore, I would head across Routh 9.

It is a well maintained site and very convenient.

The staff were warm and welcoming! The rooms were comfortable and I appreciate a window that opens! I thoroughly enjoyed the evenings in the gazebo on property. I did not use the pool or the gym, but they both looked clean and well maintained.

This is not our typical Marriott experience. The facility is old. Our fitted sheet was clearly very worn, we requested a replacement and left a message on the house cleaning voice mail but it was never done. The swimming pool is small and jacuzzi looks a bit dirty. Our room was facing the road with obstruction of our view. The front desk was unable to switch it when we checked in. Maybe I expected too much. One thing we appreciate the most is that, in the morning, when we requested a microwave, it was delivered to our room within a few minutes.

Consistently great.

Loud guests made it difficult to sleep

It was clean and comfortable

Room was clean and the decor was contemporary