Comfort Suites Shreveport West I-20

Clean an close to shopping

Nothing

The staff was friendly and helpful. They can’t help that the hotel is run down and not well maintained.

Staff was friendly. Location was good

Room was very hot. The bed blocks the air conditioner so the room never cooled down the entire stay.

Friendly staff

Room had been smoked in terrible strong smoke odor Was unable yo get another room....we had traveled for 8 hours and we're too tired to look for another hotel. Had no choice but stay in the smokey room for the night...I feel we should have gotten a huge discount

Very clean and friendly

It was a good cheap option for a short overnight stay:

It was an ideal location.

The appliances in the rooms definitely needs to be updated. The microwave didn’t function properly therefore my food was burned up. The knob on one of the doors was not in good shape.

Microwave and tv didn’t work, door kept getting jammed sheets bed had stains. Place reaked of smoked cigarettes

We had a king suite. Was a great size of room!

The bed was too hard

The hotel staff was very friendly and the beds and sheets were clean and bug free. However, the room was in poor condition. Broken pictures hanging lopsided in the bathroom, mystery stains on walls/carpets/seating, broken door locks and handles, the carpet couldn’t be walked on with bare feet due to an uncomfortable sticky type sensation throughout. The pool, which is part of why I booked (for the kids to enjoy while we were visiting relatives) had so much free chlorine that my oldest daughters eyes burned for several hours after and she had mild chemical burns around her eyes. I never put my head under the water, but I can confirm having had water splashed directly in my eyes and the burning sensation was intense and prolonged. As someone who owned a pool for 4 years, this is a poorly chemically maintained pool at best and a health hazard at worst. So be aware of that. Otherwise the pool was clean and warm. The breakfast offered was ok. There were some aspects that were good and others that weren’t. The juices watered down too much while we were there and a lot of the offerrings were tasteless or on its way out the door. Overall, it was unsatisfying as none of it was good enough to really fill up on. Overall, it met some of my expectations from prior reviews, but was a bit worse off than I gathered from the reviews left by previous guests. I would not bring my family back due to the lack of cleanliness, ill kept/slightly hazardous pool, and disappointing breakfast