Sandos Caracol Nature Resort & Water Park All Inclusive

Free WiFi that worked well. Friendly staff. Many food options at the La Laguna buffet. However inefficient check in, every building to eat food leaked when raining making it a disaster, sewage smell in rooms and walking around, and exclusive sections we weren’t aware of.

Check In Inefficient The line to check in was 1.5 hours long. Finally when we were at the counter they said our room wasn’t ready so we had to come back an hour later to find out the room number. An hour later there was another 40 min line of other people also trying to find out their room number. This was 2+ hours of pure standing and waiting. There has to be a better way to provide room numbers and at least 5 more people at check in. Also somehow food fell and was ignored on floor in reception that the animals were eating. So much for an “eco” resort and leaving the animals alone. Buildings Falling Apart The rooms, restaurants, and buildings had leaking walls, ceilings, and rainwater running through light fixtures 😳. The room had a strong sewage smell. Our friends’ room had no hot water. Some rooms had ceiling debris falling onto the floor. When it rained, restaurants had rain pouring through the ceiling making you eat under what felt like a shower. You can visibly see the sky through all the holes in the roof. The floor in the indoor restaurants was flooded with dirty water and it sprayed into the food as it was getting whished away by the workers. I don’t know why they don’t use buckets to at least collect the water when it rains. This was an absolute disaster and major risk of food contamination. Plus only half the seats were dry so occupancy in the restaurants decreased by half and every place had a line to get in to eat. Sewage Smell There was a constant sewage/sulphur smell in the rooms, shower water, and generally outside just walking around. Mysterious puddles flooding the paths that you had to walk through to get to the otherside. 🤢

Check in, reservations, lobby customer service was a total nightmare, no consideration for single parent traveling with children, one way to receive customer service attention is to join their elite club, disappointed experience. Hotel staff, restaurants, swimming pools and others are amazing. Reconsider to find another resort

Excellent week at this beautiful resort. Lush vegetation and wildlife. Very impressive high calibre entertainment. Good food!! Zyanya and Melisa (with assistance from Raziel, Yiannis, Francisco, Dorian and Leilo) did a fantastic job of making my daughter’s birthday a memorable one. Special shout out to the Bell Hop/Cart gentlemen who happily accommodated my ride needs. 😊

Clean room

We went to this resort in October 2025. It was my husband, myself, and our two teenage kids. We booked a family suite and headed to Mexico, hoping for the best. We had gone to Mexico a few years ago before the pandemic and had a horrific experience at a totally different resort so we were a little nervous going back. We had the best week at this resort. We’ve stayed at sandals and beaches and dreams all over the Caribbean, but we all agreed as a family that this was one of the top rated places that we’ve ever stayed. There were so many things to do that in the week that we were there we barely completed all of them. I’ve never seen a resort with so many all inclusive activities - from cenotes, rope bridges, a legit water park, beautiful beach and pool, and so much more, we were more than entertained throughout the entire time that we were there. Both of our kids had so many things to do that they were never bored while on the other hand my husband and I were able to relax while they were able to play and enjoy their time there. We went kayaking in the ocean and played ping-pong and enjoyed tacos in the middle of the night. It was absolutely dreamy. When we originally arrived the room that we were staying in did not have a bathroom door, and this made my daughter a little nervous. One of my biggest recommendations would be to go to guest services. Mauricio really helped us out - he had checked us in, and when he heard that we were having a difficult time getting a room change, he move things around and got them to listen to us, and they were able to switch our room to something that was much more suitable for our family. I am so grateful. One of the reasons that we chose, this resort was because of their food. We had been to Sandos in Cabo about 10 years ago and really enjoyed the food there. This resort did not disappoint. Every time we sat down for a meal, each of us was able to find more than one thing that we enjoyed immensely. I had one of the best ever fillet steaks at Los Lirios. My husband enjoyed the beverages at all of the bars. The pastor tacos and gringas (quesadillas - soooo good, highly recommend) were right up there with some of the best pastor we’ve ever had. But one of the things that amazed me was that every time we went to the buffet, we could always find so many different things that were enjoyable to eat. I had huge pan seared scallops on more than one occasion at the buffet, freshly made piñata‘s fried right in front of you, a fully stocked salad bar, and so many different kinds of cuisines each night that we were always able to find something different. Sometimes buffets at other resorts can get boring but we were never bored here. The food was really good. We ended up leaving the resort, only once to do a tour, and it was spectacular. Another big recommendation would be going to the massage place that is not a part of the resort but is right next-door. I could have literally gotten a massage every day while I was there, and I can’t even tell you how much I needed that kind of relaxation. It was amazing to be able to get a massage and listen to the waves hitting the shore at the same time. It was beautiful. Overall, we had a great vacation. I’ve never said this about another resort before and we’ve been to Mexico about 10-12 times and to the Bahamas and Jamaica and DR a bunch of times BUT this is the first time that I would ever go back and stay at the same resort. I would absolutely return to Sandos Caracol - and I would have amazing food and service and entertainment and everything. I read the other reviews and I was a little nervous going but I can honestly say that they weren’t true. What IS true is that this place is amazing and other peoples reviews were so grumpy. We felt safe and relaxed the entire time we were in Mexico. We will be back!!! Kinda bummed I didn’t buy the timeshare - hah! Oh, and NO need to do royal elite or select. We had a fabulous time without it and I didn’t feel as if I was missing anything.

The food and drinks are terrible! The convince store inside the resort is way over priced. $9 redbulls? $20 Vicks? WHAT?!?

Very tropical, Monkeys and coati are everywhere. Dining is not great; food is not very good but service is excellent. There is no air conditioning in dining area, only in public restrooms and rooms. lots of open air so its hot & humid. I would not return to this property.

It was ok… they need more improvement in many ways….

Everything excellent just the food didn’t like they didn’t have variation very poor and a lot of mosquitos