Hampton Inn & Suites Pittsburgh Downtown

Perfect location & clean

The extreme price change based on time of year. We stayed in April for $250 and 1 month later the rate is $878!!!!

Gute Lage, große Zimmer, gutes Bad, Tee, Kaffee rund um die Uhr. Parken inklusive

Frühstück typisch amerikanisch, für Europäer gewöhnungsbedürftig, Jugendherberge Feeling. Zu teuer. Bett zu weich.

Like free parking, breakfast options are ok, but are hit/miss depending on day. Pool and hot tub were very clean and nice feature. Holly at the front desk was great.

Not sure how often rugs in rooms and hallways are vacuumed. There was a piece of candy in the hallway that remained there for 4 days.

The staff was very friendly and very knowledgeable about places to go and see. I also like that they had cordless phone chargers in all the rooms. Additionally, they let you park your car in their lot even on the day you check out so you don’t have to pay extra for parking downtown somewhere else.

Nothing

The experience could have been better if Shayla, the M anager had given better customer service at Check-in. I have been a Hilton Honors Rewards Member since 2013. As a Tier Member, gift bags are presented as a standard upon arrival. When I did not receive mine, I requested one. Shayla had the nerve to say I can get some water from the upright cooler. I asked for a bag like the other man in front of me (maintaining a professional tone). I've never been treated this way before in all my stays at Hilton facilities. I know she could use some Diversity Training as well as Managerial Improvement to sharpen her skills when dealing with customers of all backgrounds, as well as her staff. They should not (nor I) be subject to condescending treatment. Other than the above unfortunate display of subpar customer service, the location was convenient, and I enjoyed the breakfast.