WQ Wellington Quarter Hotel

We stayed at Atura Wellington during the All Blacks vs Springboks game in September, as other options were unavailable. The hotel’s location near Sky Stadium was convenient, but unfortunately, the experience fell short. Upon arrival, we were greeted by an unwelcoming receptionist, who insisted each guest come to the counter to collect their key cards, despite our booking three rooms via Expedia. My room (508) was cramped, with no toiletries and an uncomfortable, tiny shower. The evening receptionist was more helpful, offering us a late checkout until 12:00 PM. However, the next morning, the same rude receptionist called, demanding we vacate or face a NZD 20/hour charge. After I mentioned the prior agreement, she abruptly hung up. Breakfast was disappointing, with missing items like bread, juice, and hashbrowns. The staff showed little interest in refilling. Only the barista was friendly and polite. At checkout, the same impolite receptionist made us feel unwelcome, sighing when we requested to store our bags for the day. In summary, the service was poor, and the hotel failed to meet expectations for the price. I would not recommend staying here.

Breakfast

- Front of house lady was not friendly at all. - Rooms are aged - No aircon - Window loose in room and bathroom - TV wiring hanging loose and look untidy - What yoh pay and what you get is just not matching up - Breakfast was good - Parking area way to congested and cost $28.

In a great location within the city and perfect for catching the Bluebridge ferry

My room had been nicely refurbished - the bed included a very comfortable mattress topper.

Could not order a cocktail or spirits with my room service dinner & the menu was very limited. It would be good to have a pen in the room for the room service breakfast checklist. The fruit salad section was missing from my breakfast order - the toast was soggy & there was too much residual water left on the poached eggs. You need to stock the tea/coffee/sugar box with more sachets (should be enough for two people. The toilet roll left on the holder was a few sheets away from being finished.

Great location. The restaurant was excellent.