Hampton Inn & Suites Las Cruces I-25

The breakfast the overall appearance of the hotel.

The pool was very dirty. I found a lot of stray hairs on the window sills and in the shower

At check-in, the agent told me that the hotel was under renovation. There is NO clearly visible mention of this on the brand website! I was not recognized as a Hilton Honors member, even though she looked up my number, so she clearly knew I was a member. The ‘Welcome’ rug at the entrance was very dirty. The concrete at the entrance is stained / dirty. Plants in pots at the entrance are dead. The lights in the elevator had dead bugs. There was a paper sign taped to the elevator that got ‘crunched’ every time the door opened/closed. The front desk agents (evening and overnight) parked their vehicles under the porte cochere, which prevents guests from fully using this area to load/unload luggage. The female front desk agent who checked me in had her white purse on the stool behind her and her white backpack on the floor beside the stool. From a guest’s view, it was an unprofessional/negative first impression. The breakfast area needed to be tidied up – chairs and stools were not neatly positioned. The decorative pillows on the benches were strewn around – not neatly organized. Did not see any staff members in uniform or wearing name tags.

This Hampton Inn is very nice. Of course it has been recently updated so feels fresh but the space in the room and the amenities are very good. Breakfast is plentiful.