Marco Polo Parkside Beijing

Stay here most times I go to Beijing. Expensive but well located for my business. Room was getting tired and paintwork a bit dirty etc. Good rate booking through Hotels.com. Beware incidental's are expensive. But overall, will continue to use hotel.

It is close to several restaurants, however the front desk service is not as joyful as it supposes to be, I saw some staff were sitting there and play moblie, and front desk lady talking to you with no smile at all.

Rooms are ok but restaurant is dirty with poor quality food and service is terrible. Eat elsewhere at all costs.

The location of this hotel is great - lots of restaurants and life around it. The hotel is comfortable, and the staff is very friendly. Negatives: rooms are dirty, the food in the hotel is bad (breakfast, for example) at best, and the staff's proficieny in English is not where it ought to be. Though, they like to be helpful.

The hotel seems pretty new but teared down so fast. During my stay at the hotel, the lobby was pouring from the leaking ceiling whenever there were raining. The bathroom door was also keep felling down and made it very unsafe especially for little kids. The pool is pretty good and gym is excellent.

Room Bathroom was clogged for our entire stay of 8 Days. We called front desk they only sent us a plumber on the 4th day after several complaints. The same night we had the same exact problem. Staff was unhelpful and unfriendly. They will not do a currency exchange unless your money is 100 percent new with no folds or signs of sitting in your wallet. The hotel was the worst thing on our trip to Beijing. The free breakfast is only given to 1 person in your room. Even if there are 2 guests. Everything is overpriced. The hotel is sort of small. The rooms are very small. The hotel should be rated a 3.5 star. Definitely not a 5 Star.

Everything was good except internet service, network was very slow

great location but a bit far from subway entrance. I go for business and the hotel is perfect for its location and facilities.

The service is getting worse and worse. First, the check in process was very slow. Front desk is one of the most important parts of a hotel as the staff at front desk is the first person who interacts with clients, but the staff at front desk had not been trained properly, because she did not know the facilities and services the hotel provided. Additionally, she gave me a room for disabled clients, but I am not a disabled person, I don’t know what she is doing, if I continued to stay in this room, there would be no rooms for disabled clients, this made me felt so bad. I tried to call front desk but the staff at front desk could not speak English, so I had to go to the front desk and requested to change another room. The supervisor of front desk Jennifer apologized to me and intended to upgrade my room but I refused and asked for my standard room. If I accept the upgraded room, it means I accept their apologies and mistakes. I think upgrading rooms is for VIP and frequent clients and the clients on birthday. I don’t think that it is an issue on the staff named Manrida but the responsibility on management team.

The stay was not too bad as we had anticipated the first minute we stepped into the hotel. Though it was starred 4.5, we found the service was totally inadequate comparing to other 4-star hotels. The most annoying incident was we paid for a 3-night stay including breakfast for 2 persons, however, we were told the price only covered one breakfast. TRUST ME - IT WAS SO EMBARRASSED FOR US TWO being denied at the entrance of the cafe. We were asked to contact the front desk ourselves and left standing at the reception awkwardly instead of seating us in the cafe first and dealed with the case by the hotel staff. That was the first time we were ill-treated by a 4-star hotel and we felt extremely insulting. My companion showed them the confirmation from her mobile phone, nevertheless, they insisted that it was HOTELS.COM's fault, not their's. To sum up, both my friend and I will never use HOTELS.COM again nor will we choose to stay at the Marco Polo Hotel group. That was the first time we used HOTELS.COM and definitely would be the last time as well. At the same price range, we would have many other better choices to choose from. OUR MISFORTUNE!! (p.s. the hotel was very dusty)