Fairfield Inn & Suites by Marriott Kelowna

Busy hotel and noisy

Room over front entry was noisy

I had a wonderful stay at this hotel! The room was clean, comfortable, and well-maintained. The staff were very friendly and always ready to assist Breakfast was tasty with good variety. swimming pool and water slide was amazing ! It was clean.it was peaceful and not too crowded I would definitely stay again this hotel if i go to Kelowna again...:)

Property is unkept for what it is. The staff are very good and helpfully 5 stars to the staff. The hotel needs a good cleaning from rooms to pool to waterslide it's got mold and filth. This is not Marriot NA standards sorry. There are bushes by the pool constant homeless smoking drugs you can smell it and needles by the fence. This needs to be fixed. The smell of junkies smoking crack is unbearable.

I was very disappointed to find out at check-in that the pool and waterslide were closed for the night. I specifically booked this hotel on our way home for that reason, with kids. Although, we were given free tix for H20 but for that price I expect a fully functioning pool in the hotel we are paying for!! I was so disappointed. Not the staffs fault, but totally Hotels.com!!

Breakfast should be open until 11

If you travel with a pet, be warned about this property! This is a long review but worth reading as a warning. What happened… Checked in around 5:00 but didn’t actually get to the room until after 11:00pm as we were spending time with family. When arriving to our room, my daughter went to feed our dogs. We had been traveling for the past few days and had a container of wet and dry mixed food for the dogs. As my daughter opened the container, my dog jumped up and she dropped the container on the corner of the bed and some spilled out on the top cover on the bed. I told her to clean it up right away, as she started to she noticed what looked like a blood stain that had been washed but still there. She said “that’s blood and I’m not touching that, it’s disgusting”. My wife looked at it and agreed and told her to leave it balled up on the floor for the housekeeping staff. We fed and walked our dogs and went to sleep. In the morning we had slept in a bit and were in a rush to get back on the highway. We totally forgot to mention to the staff what had happened although I don’t think it would have made any difference in the outcome. A day later I received an email from the property stating that “a pet or someone in the room had an accident” and that we would be charged the full replacement cost of the entire bedding set even though only the top sheet was affected which essentially doubled the rate for the nights stay. What happened next… I attempted in several emails to explain that the spill was caused by food and not fecal matter but they would not budge on their assumption. Apparently they have a full time Fecal Matter Detection department and their assumptions are the final say. I spoke to the day manager and the general manager on the phone and no matter what I said, the detection manager ruling was final and they didn’t believe me. I told them I was offended that they were calling me a liar. They said they were not but didn’t believe my side of the story. Apparently the detection manager is an expert on poop and the color and smell matched up. I tried and tried to get them to hear me, I promise with everything I am that the spill was food. I wouldn’t be writing this if I was lying, nothing to gain. Even after offering to split the replacement cost due to my ignorance of not knowing that any spills must be reported to the front desk immediately, the manager refused as replacement costs are more important than a reasonable solution. Even the blood stain on the sheet didn’t make a difference. I even offered to give them a five star review to say how reasonable they were splitting the cost but she again accused me of lying saying “how can I take your word that you would do that”. She proved to be the most horrible person I have ever dealt with in any hotel I have ever stayed at. She let me go on and on desperately trying to get across to her that it was food but she said that the manager of fecal detection and his team were confident in their assumption that someone in my room pooped on the bed and then slept in it. They do not care about their customers, if you read other bad reviews you will see how little they care. Money is king here and the more the better at any cost of reasonable service. I will never stay at this or any other Marriott property ever again. So many better choices out there.

Nice breakfast and funny water slide