GrandStay Residential Suites Rapid City

Overall clean and beds were comfortable. Love the double room option for families. Like that there as no carpet.

Bathroom faucets leaked, pool was very cloudy, pizza sauce???? On door jams. No extra blankets.

Breakfast was understaffed -juice machine was empty as well as the waffle machine.

No hot water for a shower. Our garbage can was full and sitting in. The hallway upon check in. Dish washer was full of dirty dishes.

Nichelle was very courteous and displayed outstanding customer service to us. I'd highly recommend your motel with staff like Nichelle.

It's a great hotel with great staff. I highly recommend this hotel for those who are needing a home away from home.

Floors had not been cleaned from previous occupant, nor had the toilet, which had a ring of filthy scum around the bowl. There were visible crumbs across the floor and my socks stuck to a large spill in the kitchen area and I mopped it up with a bathroom washcloth so I could walk through the area. The pillows were lumpy and uncomfortable. The blanket was thin and not warm. The kitchen sink was dirty and there were no drain plugs in either the kitchen or bathroom sinks. The desk chair was broken and there were stains on the furniture. In the lobby, the hot water urn was lukewarm water, which tasted like coffee, and there was no sugar, only sugar substitutes.

I LOVED THE CLEAN..QUIET ROOMS..THE HOTEL DESK STAFF WERE VERY HELPFUL AND VERY FRIENDLY! THE ASSISANT MANGER OR DAY MANAGER WAS VERY HELPFUL DURING A MIX UP, SHE WAS AWESOM!

BIGGER SWIMMING POOL

El desayuno los sabados y domingos esta aceptable pero deberia haber mas variedad y mejor alimentos los dias entre semana.

El desayuno los dias de entre semana

Staff was excellent!

Nothing comes to mind.