Exeter Court Hotel

My family stayed at the hotel as a last minute emergency , whilst having our house repaired. The room we had was great and clean. Plenty of towels provided. On the first evening our family ate in the restaurant, each having a different meal. For the adults this was our first meal of the day. I became unwell around 2 hours after eating at the hotel with suspected food poisoning, that continued throughout the night and next day. We avoided the restaurant until the last day where we gave our children some packaged items (cereals). Whilst they ate I spoke to the hotel manager (Beverley), who suggested that the meal I ate could not have made me unwell as others did not have a problem. I was not asked how I felt, and instead was asked if I had stayed previously (I’m still unsure of the relevance of this, but the answer was yes). It’s a real shame, as the staff in the restaurant are fantastic and the rooms themselves do the job. My advice though, avoid the lasagne. And don’t expect any interest in your health from the hotel manager if you do encounter an issue, even if it was likely inflicted by the hotel. It’s frustrating that I cannot score the management separately to the staff here, as the service staff are very friendly and were great with our children. The management approach and attitude is poor, and ultimately a situation that could have been dealt with through a little compassion and an apology for potential harm caused was instead met with defensiveness.

Reception staff including one excellent trainee helped us upgrade to accommodate our 16 year old grandson who was now travelling with us. We were very grateful as it was graduation week and all rooms were taken.

Lovely food and great staff. Clean and and well kept property would use this location again. Plenty of free parking

Good value for money. Clean, great staff, nice bathroom, didn’t have to pay for parking like some hotels sting you with these days. Bedroom a little small, however other hotels in the area a lot more expensive.

We were stopping over on our way to Cornwall. The hotel is ideally placed for this. There is plenty of parking and finding our room was easy. The room was clean with all the facilities we needed. We would stay again.

I had 2 rooms booked with Expedia. Cancelled one room with Expedia but the hotel cancelled both rooms. So when we tried to check in we had no room as it was full. They did however manage to find us a room in Exeter and they paid for it. But I still had to pay £16 to park the car.

Clean hotel with ample parking & a good breakfast. Rooms are tiny but clean.

We come for a gig at the Powderham Castle. A bit awkward to get to buy taxi. And very dear 45 Pound each way. Wonder if it would be an idea to the hotel is there any way when they have gigs on and they know they've got people staying for it but they could provide minbuses and charge people £10 each way.

A plesent place to stay, comfortable. With very good food in their restaurant.

Friendly staff. Plenty of parking. Clean room. Comfy bed. No air con, just a fan in the room so it was a tad warm. Delicious breakfast. Would stay here again.