Hampton Inn and Suites Barstow

Everything was really clean, and they had the room so warm when we checked in at night.

This is the 5th time we’ve stayed at this hotel in the past year. This trip was the worst. We won’t be staying here again. Every trip for the past three times despite being a Hilton Honors member, having the Hilton app, and following their directions to check in digitally ahead of time, there is always always a problem, ranging from the desk saying I hadn’t checked in or reserved a room (which the app confirms I did), to them saying my credit card was declined (which it wasn’t and swiped just fine at the desk) etc etc. Last visit the room had no soap or shampoo in the room. This time, there was no shampoo at all, (which I didn’t find out until I was soaking wet in the shower), the bedsheet had a quarter size hole in it and a smaller hole alongside, there was a large coffee looking stain down the side of the mattress pad, the hairdryer didn’t work (which I didn’t find out until my hair was soaking wet), the freezer in the frig was so overloaded and surrounded by ice crust we couldn’t even open the freezer door, and to top it all off, our key wouldn’t work in the morning when we came back to our room after breakfast.

nice and perfect

non

This is NOT a safe location. My family and I stopped here to spend the night while moving from UT to our new military assignment in CA. We parked in the location instructed by the front desk clerk. While we slept our trailer was stolen. This trailer was locked and we had a locking hitch. This was a clear reminder that locks only for peace of mind at best. These locks didn't even slow down the third that stole our families precious items. Based on the security footage and time line the hotel staff waited nearly two hours before calling the police. When we checked out the General manager simple reminded me that the hotel is not liable for any damages in the parking lot. And waved the pet fee for our room. To say I was disappointed is an understatement.

The complimentary breakfast was adequate.

Excessive charges for our pets. You enter the motel with overflowing trash on your right side. The flooring on one of the elevators was torn. The curtains in our eastern facing room are inadequate and wake us with the sunlight streaming inside our room. Only one trash can in our room is ridiculous. In the bathroom there’s nowhere for my wife to place her toiletries.

None

Parking ot

It's pretty new one and the location of this hotel is newly developing. Breakfast was good. Kids loved the waffles. Overall our stay was good. Recomended.

Not sure on the location whether other people likes as it's developing area.