SpringHill Suites by Marriott Omaha East, Council Bluffs, IA

The room is spacious

The tubs got rust

Hotel was clean, great location, room was spacious and comfortable had an indoor pool. We will stay here again.

The breakfast. Eggs were cold. Hash browns partially cooked. There was no meat ( bacon sausage ham) . Prefer individual servings of yogurt not a big container of self serve.

Hotel was clean. Beds were comfy and clean. The whole hotel smelled clean.

The fact this hotel is rated a 8 is beyond me, bc honestly they only deserve 1 star if that. First of all we reserved the rooms online for 3 nights for a total of 400 dollars and when we arrived they charged us an additional 130 and they claimed it was hotel policy even tho nowhere on the site or confirmation email stated such! Complete scam. Second the elevators were broke and would freeze and shake. The pictures of the pool and hot tub were completely outdated bc the pool didnt have sprinklers like the photos showed and the hot tub was filled in with concrete. The pool was small and absolutely freezing. I specifically asked for extra pillows blankets and towels and none were provided. Also requested no conjoined room and they put us in one anyways. Also gave us a handicap room which left everything in reach of my toddlers. The fan in the bathroom ran nonstop even with the switch off. It made a loud grinding noise all night. Also the toilet didnt flush and the tub drained slowly. Second day of our stay a rabbit died by the front door and an employee threw it in the trash can by the front door and left it to boil in the sun for an entire day making the entrance smell terrible! Also dont waste ur time with the breakfast it was absolutely garbage! The coffee was watered down and tasted like salt! The water in the room is boiling hot so be mindful if bringing children! No-one at front desk wanted to take accountability for anything just kept blaming third parties. The rooms come with lavender soaps in the bathrooms ans since im allergic i had to have them remove them immediately but i still suffered from allergies bc of the residue. This hotel is not worth the money they charge you and we will not be back! Im hoping this reaches corporate and they can address these issues!!!!

Good location, nice rooms and amenities.

Pool area didn’t match photos (no hot tub), was a bit overpriced for the quality

Modern and clean

Sent to the wrong end of the hotel with our bags and our dogs. Curtain held together with a zip tie that broke . We used our dog leash to close the curtain.

Cleanliness! The breakfast was also good.

Nothing