La Quinta by Wyndham Sevierville / Kodak

We had a great experience here I would rate them 10 stars if I could great staff very friendly always smiling we never had to ask for anything while we was there . Our room was cleaned everyday with fresh towels and everything and they have a great breakfast as well .

Mold in the shower/tub, torn room darkening curtains and the air conditioner ran intermittently all night making for a noise inconsistency which made for a terrible sleep environment.

We were only able to stay one night. We were refused a refund. We gave a three day notice that we could not stay the second night.

A refund for the second night.

Location

The loud ac unit

Beds very comfortable

Breakfast awful waffle makers broken

N/A

I am not someone who leaves reviews. In fact, this is the first negative review I have ever written. However, my experience at La Quinta in Sevierville was so unbelievably bad that I feel obligated to warn others before they make the same mistake my girlfriend and I did. The first red flag appeared before we even walked inside. The parking lot was practically empty, which immediately made me uneasy. Unfortunately, things only got worse from there. When we entered the hotel, we saw only one employee during our entire stay—a very young woman working alone. We checked in, paid for our room, and headed upstairs expecting a standard hotel experience. What we found instead was something straight out of a nightmare. The room was filthy. The bed sheets didn’t even properly cover the mattress, exposing large stains on the corners. There were hairs left behind from previous guests, making it obvious the room had not been thoroughly cleaned. Even worse, we found clothing that did not belong to us—including socks and underwear left behind by previous occupants. At that point, any confidence we had in the cleanliness of the room was completely gone. Because I knew nobody would believe conditions were actually this bad, I immediately took photos of everything. The stains, the exposed mattress, the hair, and the clothing left behind by previous guests are all documented in the pictures attached to this review. We were so disgusted that we immediately left the room and went back downstairs. We politely requested a refund and were informed that because we had booked through Booking.com, the hotel could not process one directly. While disappointed, I understood that policy and decided to pursue the matter through the booking platform. Unfortunately, that was not the end of the nightmare. Several days later, after my trip had ended, I contacted Booking.com to request a refund.