Hoi An Aurora Riverside Hotel and Spa

Pedicure is simply a nail clipping service, yet at 250.000 dong charges more than the going rate of 190.000 dong. Person doing pedicure did not speak any English so impossible to find out why it was so basic. Very disappointing and just as well farmers tour in the morning included a complimentary food wash and massage.

This is the third time we have stayed here and as ever was an enjoyable stay with very friendly staff. Perfectly placed halfway between the town and the beach overlooking a river meaning quieter at night although a cheap taxi ride or long walk to the old town. Several local restauraunts are nearby to eat in the evening if you want to avoid the busy old town.

They advertised 2 restaurants, a coffee shop, room service and a spa, and an airport shuttle. I sent 3 emails confirming my flight arrival time but received no response and there was no shuttle waiting when I arrived. What should have been a 30 minute shuttle ride from airport to hotel turned into a 3 hour trip to the wrong hotel before finally getting to the correct hotel. there were no restaurants on the property and no room service. When I asked about dinner I was directed to a restaurant 500 metres down a very busy road with no footpath. If you want to use the spa facilities you need to give them at least one hour notice so they can call someone in as it’s not open all the time. The rooms were clean and tidy but very old. I had a leak in my bathroom. They sent someone to dry the floor but not fix the leak. The lock on my room door jammed and someone had to come and let me in my room and then repair the lock. Definitely not the 4 star hotel they advertised!

We did not book our breakfast in advance but still they tried their best to serve us on the spot.

Value for money

very good

This is a nice hotel with very polite and happy staff. Our room was spacious and very clean. It’s a fair way from the centre of Hoi An which suited us as we had a Grab account and getting transport was super easy. The location is much quieter than downtown Hoi A which is noisy with lots of traffic. The hotel is more of place to crash than a holiday resort and theres not a lot in terms of shops and restaurants etc close by, I’d stay here again -it’s great value and closer the beach.

Nothing at all

Nothing