Residence Inn by Marriott Billings

Quite room

Nothing

We had a snag with our closing date on our new home and had one night of being “homeless” therefore we needed to find a pet friendly hotel. Very nice size rooms, with all of the amenities you need.

Very disappointing stay. The type of room that was booked and confirmed was not provided to us. Full size bed when a King was confirmed. No hot in the building water the first night of the stay. No pool or spa available the entire stay, shower barely worked in the the room as the diverter was so old an leaky it barely functioned. No Housekeeping available 1 of the 4 days booked, No breakfast service 1 of the 4 days booked. This Hotel did not hold up to what it advertised as amenities.

Very friendly staff!

Day 1: I was impressed with the clean hotel, clean room, relative quiet, and good breakfast...my low star rating is b/c of lack of cleaning service and front desk staff lack of concern over no room cleaning service...I stay for 6 nights at the end of Sept and Oct 1. Perhaps upon registering for the room, I failed to notice a room cleaning policy. Day 1 & 2, no need for cleaning so I put up a sign on my door. On night 3, I went to front desk to see why my room hadn't been cleaned. They said that because of COVID they only cleaned every 4 days. Day 4 passed and my room was still not cleaned. That evening I went to the front desk to inquire why my room had not been cleaned on this day, and they said that my reservation was marked with "Opt out" of room cleaning. (Mind you, on night 3 when I inquired, the front desk didn't mention seeing any mark on my reservation for cleaning service "opt out" so how did it show up on my reservation by Day 4 when cleaning services were due? So, the front desk assistant asked, with a bit of snark (and let's keep in mind, I PAID for a full 6 nights), if I wanted my room cleaned on day 5. I said that I would...I was stunned that they were annoyed that I would expect this since I was two days away from checking out. Day 5 came, I got new bathroom towels and soaps, nothing else. Nothing was done to the bed, I couldn't tell if the sink or bathroom was cleaned, I didn't get a fresh kitchen towel and kitchen cloth, and my bathroom and kitchen garbage had not been emptied...in fact they were overflowing. The spare blanket was scratchy and smelled. I wonder if it was put in the closet each time without being cleaned after each new guest used it. The toilet ran intermittently even long after being flushed. The hotel is saving money on cleaning staff without providing cleaning service...and using COVID as an excuse for lack of cleaning service.

On day one, I was impressed with the clean room, relative quiet, and good breakfasts... However, (and perhaps I failed to read a policy) but I stayed for 6 nights. Day 1, no need for cleaning. On night 3, I went to front desk to see why my room hadn't been cleaned. They said that because of COVID they only cleaned every 4 days. Day 4 passed and my room was still not cleaned. That evening I went to the front desk to inquire why my room had not been cleaned on this day, and they said that my reservation was marked with "Opt out" of room cleaning. On night 3 any possible marking of "opt out" on my reservation was not mentioned and frankly, I don't know how the "opt out" appeared on my reservation. The front desk asked, with a bit of snark (and let's keep in mind, I PAID for my 6 nights), if I wanted my room cleaned on day 5. I said that I would. Day 5 came, I got new bathroom towels and soaps, nothing else. Nothing was done to the bed, I couldn't tell if the sink or bathroom was cleaned, I didn't get a fresh kitchen towel and kitchen cloth, and my bathroom and kitchen garbage had not been emptied...in fact they were overflowing. The spare blanket was scratchy and smelled. I wonder if it was put in the closet each time without being cleaned after each new guest used it. The toilet ran intermittently even long after being flushed. Your hotel is saving money on cleaning staff without providing cleaning service...and using COVID as an excuse for lack of cleaning service.