Sheraton New Delhi Hotel

Very comfortable stay in Sheraton food was also very nice special thanks to Umesh from concierge and Richa helped in smooth check-in from front office

Every time there is new experience! Especially thanks to Sonam Sharma She always takes great care of our bookings, and we always inform her before going to the hotel whenever we make a reservation. This time as well, she made our stay even more comfortable and beautiful. She arranged a very nice upgraded room for us, which we truly appreciated. We really value her efforts and hard work. Wishing her all the very best and good luck for the future. Will definitely visit again soon.

Dropped by Delhi Pavilion for their lunch buffet and it was absolutely spectacular! The food spread is massive and everything tastes incredibly fresh. Also, Kusum was a delight—so polite and helpful throughout our meal. She introduced me to their unique courtesy concept and even brought over a black napkin to protect my black pants from dust. Such a fantastic experience overall

A two-month-long stay at Sheraton gave me the opportunity to acknowledge the sincerity and dedication of the extraordinary gems of the ITC family. The reception, the face of the hotel, is always kept in its most pristine form by Ms. Rashpal and her focused team members. Ms. Rashpal is an individual whose dedication to her duties is truly commendable. Moving on to the kitchen, which is masterfully helmed by Chef Vaibhav — his management skills are every bit as impressive as his excellent culinary abilities. Chef Vishal and Chef Deepak are another pair of culinary experts who are patient and always willing to serve guests in the best way possible. Chef Shashank is another gem in the kitchen. Not only is he an excellent chef, but his knowledge of the digestive system and the human body in general makes him the perfect person to consult when in doubt about what to order. The restaurant is in the highly capable hands of Mr. Carlton, whose very presence assures guests and his seniors alike that nothing will go wrong. The name IRD cannot be mentioned without acknowledging a woman who is perhaps one of the most humble and experienced people I have come across in the hospitality industry — Ms. Theresa Swamy. She is familiar with almost the entire kitchen and service staff. She is patient, polite, and embodies the true spirit of hospitality. Her ability to resolve every crisis while maintaining her composure, along with her gift for effortless multitasking, makes her the ideal candidate to be entrusted with greater responsibilities. That is not only something she deserves, but also something the hotel truly needs. This review would be incomplete without mentioning the highly capable team of the seventh-floor Sheraton Lounge. Mr. Amit is quick and precise, always ready to serve guests and communicate effectively. Mr. Ambuj is sincere and dedicated to his duties. He is one of those people who are willing to go the extra mile to ensure the comfort of guests, and that is truly commendable. Mr. Mohit is another example of sincerity and can always be counted upon to perform his duties perfectly. Mr. Manoj also deserves a mention for his focused and calm attitude. Last but not least, a ship simply cannot function properly without a great captain, and asking for a better captain than Mr. Anuraag Saigal would be wishful thinking. He is capable, focused, courteous, and hardworking. Although he works quietly behind the scenes, his effortless management of the entire hotel speaks volumes about his abilities. All in all, it is the people mentioned above who make every stay at Hotel Sheraton a truly memorable one.

Sonam has shown excellent hospitality skills with a warm, professional, and customer-friendly approach. She handles guests politely, ensures their comfort, and creates a positive experience through her attentive service and courteous behavior.

Accoglienza perfetta. Professionalità e servizi eccellenti. Consigliatissimo, un oasi di bellezza a New Delhi.

Grateful for Sonam and the incredible hospitality she showed.

Location n staff

My recent stay was not problem 1st night n had complained to booking. Com no action or response received from anywhere

I went for a coffee and occupied seat in the lounge near reception. In short while Ms Sonam Sharma spotted me and came to me and fecilitated coffee and snacks. She remembered my earlier visits and it made me recognised and valued. It was a great relational gesture. Thank you Ms Sonam. This hotel is always relational.. Needless to say, it is a great hotel Chris

Had a fantastic stay at the hotel. Very professional and great hospitality. Ms Sonam ensured we had a very comfortable stay. I wish her and the franchise great success!