Laurel Point Resort

Very spacious 2 bedroom apartment was nice and clean, the beds were comfortable.The view of Smokey mountains were amazing from our room. We saw a bear with 2 cubs in the hotel parking lot.

Amazing View, Family Friendly, close to any amenities although a day in the room and in the facilities is also just as nice!

The hotel needs improvements, in my room the hot water was not working and there was no water pressure. On the other hand in the pool there were no towels, my husband and the child had to get out of the pool area wet at 10 pm. Cleanliness was conspicuous by its absence, we saw cockroaches in the kitchen and the vacuum cleaner was quite dirty. Kitchen and vacuum cleaner was quite dirty. The coffee maker, toaster and blender did not work. The place is very nice but needs improvement.

They could have been a little more organized. There was no one there to help on January 1st.

We stayed in Unit C and it was a great time and an amazing view of ober Gatlinburg trolley, the bathroom is a little outdated but it did the job and had a massive tub. Everything was just wonderful overall.

We have stayed t this property before and wanted to try it again and glad we did. We arrived on Thanksgiving so the office was closed but they left the keys and instructions in a lockbox. The room/apartment was just like the last one we stayed in last time. 2 bedroom, 3 bed, 2 bath, full kitchen with oven and everything. Everything as spotless except a few ladybugs.

When we reserved, we requested to get room pet free because my children suffered from asthma and allergies. We were told that they didn't have that available but the cleaning person was going to dust more and vacuum well. When we arrived to our room, there was dust on the windows and blinds, lamps, bedside tables. It was not vacuum, there was fur next to the chimney. The in room jacuzzi when it was turn on, there was dirt coming out. We never had a chance to use it, even the cleaning person came to clean it supposedly. There were blood stains on the sofa, under the sofa there was trash, and stains behind the dining chairs. There was a stain next to the bathroom sink. Honestly, it didn't look clean. We complained right away, one person came to dust. The rest was not done because all cleaning crew was gone for the day and for Thanksgiving were off. I am disappointed about this place. My children asthma and allergies activated with in being in the apartment a couple ours later. I wouldn't recommend this place if you suffered from asthma

Clean and safe

A very comfortable place to stay, away from the busyness and chaos of the main road but still close enough that it doesn’t feel isolated.

We enjoyed the property, and I would like to come back for my anniversary the first week in December. Seeing the bear was an experience but everything else was wonderful