Laurel Point Resort

Enjoyed the heated pool and hot tub. Some staff was very moody. Checked in by very nice lady but the other lady in office was very short and even rude. We stayed all weekend and asked for extra towels but told that was all we could get was what was in Room. Needless to say they brought us some more. Thank goodness. Other then that we love the rooms/condo and would still recommend it. We already plan on going back. We are not mountain people but loved the hotel so much we going back to just stay there.

The Condo's are nice but are older and are in need of some major updating, incl. carpet, appliances, and definitely a new matress. The bed had a huge dip in it and was very uncomfortable. Great location, but steep for snowy weather. If you are planning on doing any cooking while there, you may need to bring your own supplies, very limited cookware. Overall, good, but would not rate them as excellent as it shows. For the same amount of money, we have stayed at much nicer and more updated places.

We planned this trip & when we got there it decided to snow...who would have thought it would snow on Oct 31, but it was fine bcuz there was plenty to do onsite & the roads were cleared off the next day so we could drive 1 mile into the main drag of Gatlinburg. Also if the parkway is backed up you can take the bypass to get to the resort with ease. We will definitely be staying here in the future.

Hotel was outdated buy very clean and plenty of room for the family.

Hotel was furnished circa 1985ish. The kitchen was spacious however, needs a major overhaul. When opening cabinets, beware... they fall off the hinges. The hot water knob on the kitchen sink shot off and water was everywhere... Maintenance man did come fairly quickly, after we called South Carolina who then called the on-call front desk employee in Gatlinburg who then called the maintenance man who then came and took care of the problem. I do have to say, that the MASSIVE whirlpool tub in the master bath was.... MASSIVE :) However, be forewarned that the master suite is in the front of the condo where the entrance is, while the guest suite (with private entrance to balcony) faces the view... kinda confusing....

Hotel condo smelled of smoke. rooms were dated. furniture uncomfortable. would not recommend.

have stay here four times before but this time we had to strip our bed before we leave I did not like that it made me forget that I was on vacation

It was fantastic. The hotel was very clean, extremely spacious and more than comfortable.

This isn't a hotel. It is a timeshare. While it was nice to have a 2 bedroom condo, there were no services provided. We had to take our towels to exchange for clean ones and there was no one in the office after about 5 pm if we had questions or problems. The hot tub was out of service our entire stay (and probably still is.) It was adequate but not what I expected for the price.

The room was clean, spacious, and fully stocked with cookware. However, it was dated in many ways: sliding door didn't shut properly, the pull out sofa bed was older and not very comfortable, the plumping in the spa tub did have dirt (though after running the tub facet for a few seconds the line cleared), and the showers were small. Overall, we enjoyed our experience at this hotel. The view was beautiful and it was nice that it wasn't in the middle of town.